Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.
About the Role
We’re looking for a Technical Communications Coordinator to support our labelling and documentation processes for regulatory submissions and product launches. You’ll play a key role in managing and coordinating product labels, artwork, and documentation — ensuring they meet all regulatory, quality, and brand standards.
This role is perfect for someone detail-oriented, highly organized, and confident working with technical documentation, artwork proofing, and cross-functional teams.
Key Responsibilities
1. Label & Documentation Management
Support the Technical Communications team with daily operational tasks (e.g. updating, creating, and maintaining product labelling records in Windchill or similar systems).
Review, proof, and approve product labels and Instructions for Use (IFUs).
Maintain and update the master list of labels, ensuring traceability and accuracy.
Prepare monthly reports for web publishing and internal tracking.
2. Artwork & Specification Development
Create and update label artwork, ensuring compliance with legal and regulatory standards.
Work closely with cross-functional teams (Marketing, Regulatory, Manufacturing, Supply Chain, and QA) to meet project timelines.
Track feedback, manage approvals, and document changes following internal quality processes.
Support procurement specifications and print-ready artwork development.
3. Continuous Improvement
Participate in process improvement projects to enhance documentation workflows.
Ensure all work complies with internal quality, safety, and regulatory requirements.
Provide input to improve systems, templates, and procedures for consistency and quality.
Who You Are
You’re a meticulous, proactive communicator who enjoys working with structured processes and creative visual elements. You take ownership of your work and thrive in a regulated, documentation-heavy environment.
What You’ll Need
Required Skills:
Strong attention to detail and accuracy.
Excellent organization and time management skills.
Ability to work independently and manage multiple priorities
Good communication and stakeholder management skills.
Analytical thinking and problem-solving mindset.
Preferred Skills (added advantage):
Experience with pre-press, packaging, or artwork coordination with around 2-4 years of experience with Bachelor certification in related field (minimum).
Familiarity with controlled document environments (e.g. medical device, pharma, or FMCG).
Hands-on experience with Adobe Illustrator and InDesign.
Knowledge of document or product lifecycle management systems (e.g. Windchill, SAP, or similar).
Why Join Us
Be part of a global medical technology leader committed to improving lives.
Work with a supportive and collaborative team culture.
Opportunities to develop skills in regulatory documentation, labelling, and design coordination.
Competitive remuneration and flexible working options.
Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
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What We Do
Hear now. And always
As the global leader in implantable hearing solutions, at Cochlear (ASX: COH) we are committed to our mission to help people hear and be heard. Our story started more than four decades ago when Professor Graeme Clark pioneered the world's first multi-channel cochlear implant and created an entirely new treatment for hearing loss.
Since our formation in 1981, we continue Professor Clark’s work to help people with moderate to profound hearing loss experience a life full of hearing.
We have provided more than 650,000 implantable devices. Each recipient helps form a global community of millions, through families, friends, colleagues, teachers and more. And they’re not just connected to their own community — each shares a link with each other and to Professor Clark’s childhood desire to help people hear.
We aim to give people the best lifelong hearing experience and access to innovative future technologies. We understand the privilege of connecting people to a life lived with hearing. And we listen, respond and move with the times – to continue to bring hearing within reach of all those who need it.
That's how we live our mission every day. Our global workforce of more than 4,000 people shares a collective determination to give more people the opportunity to enjoy a life of hearing.
Cochlear’s global headquarters are on the campus of Macquarie University in Sydney, Australia with regional headquarters in Asia Pacific, Europe and the Americas. Through our offices in over 180 countries we help people of all ages to hear.
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