The Role
3Pillar Global builds breakthrough software products that power digital businesses, and we are looking for a Technical Account Manager to delight our clients through strong governance oversight and sustained product development excellence, to ensure that we drive excellence within product delivery.
At 3Pillar, we believe client delight comes from our steadfast pursuit of client business outcomes and is delivered through exceptional product development teams globally.
As the Technical Account Manager, you will have oversight for client satisfaction and build confidence with clients and product teams re: our ability to deliver exceptional products. You will obsess over the business outcomes your client is seeking to achieve, and align your team to achieve those outcomes. You are accountable for governance in your teams - escalating to the Product Development Director for support.
Results are a must! Success in your role will be measured via a Delivery scorecard tied to account outcomes and client satisfaction, as well as revenue realization and direct margin targets. This role is expected to be 100% billable.
Key Responsibilities:
- Be the technical resource for live Customers within your portfolio
- Understand the data schema of your customer, integration points, Data Flows, BRD, and SDD
- Share technical best practices and proactive recommendations that will benefit the customers like ongoing usage of the platform and achievement of their goals.
- Conduct technical discovery with customer marketing and technical teams to drive expanded
- use of the platform and/or new integrations.
- Participate in technical account health status reviews, including issuing an executive-level summary
- Status reports both internally and to customers.
Minimum Qualifications:
- Customer Facing – able to present and lead calls on technical topics
- Follow up on open technical items
- Provide Guidance and enablement on the Loyalty platform
- Operationalize your portfolio-
- Share trends in support, Platform Trends
- Weekly status reports
- Utilize DOMO cards to understand the health of customers
- Ability to assist/guide the SessionM Support and Engineering team in issue
- investigations utilizing technical program expertise.
Nice to Have
- Knowledge of Loyalty Platforms
What is it like working for 3Pillar Global?
At 3Pillar, we offer a world of opportunity:
Imagine a flexible work environment – whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach.
You will be part of a global team, learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams.
We’re big on your well-being – as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.
Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries.
We are an equal opportunity employer. It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally. Join us and be a part of a global tech community! 🌍💼 Check out our Linkedin site and Careers page to learn more about what it’s like to be part of our #oneteam!
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The Company
What We Do
3Pillar Global builds breakthrough software products that power digital businesses. 3Pillar is an innovative product development partner whose solutions drive rapid revenue, market share, and customer growth for industry leaders in Software and SaaS, Media and Publishing, Information Services, and Retail. Leveraging a lean and agile approach, 3Pillar delivers value-generating, digital solutions with specialized product strategy and management, user experience design, as well as software and data engineering expertise across mobile, cloud, and disruptive technologies.
