About ZenGRC!
Founded in 2009, ZenGRC is a leading governance, risk, and compliance (GRC) SaaS solution provider, offering two robust products: ZenGRC and ZenGRC Pro. Recognized for its in-house GRC expertise, ZenGRC delivers Simply Powerful GRC solutions that guide organizations through compliance with ease and efficiency.
ZenGRC stands out by offering a single price for comprehensive access to all modules and frameworks, ensuring users benefit from a seamless and cost-effective experience. Dedicated to simplifying GRC processes, ZenGRC continues to innovate and support organizations in achieving compliance and managing risk effectively.
You’ll work closely with teams across Customer Support, Customer Solutions, Renewals, Product, and Engineering to deliver a unified customer experience anchored in measurable success.
- Own the overall success and satisfaction of your customer portfolio—ensuring adoption, retention, and renewal outcomes.
- Serve as the primary strategic and technical point of contact for a portfolio of customers, building relationships and driving long-term satisfaction and retention.
- Partner with Customer Solutions Experts on onboarding plans and execution.
- Help customers translate their compliance, audit, or risk-related goals into actionable workflows using ZenGRC.
- Deliver a consistent cadence of value—whether through check-ins, roadmap reviews, or feature education.
- Guide customers through best practices, usage patterns, and onboarding milestones, working cross-functionally to resolve challenges.
- Build relationships with key customer stakeholders across Compliance, Risk, IT, and Security teams.
- Identify upsell and expansion opportunities, working alongside the Renewals Manager and product experts to grow ARR.
- Act as a voice of the customer internally by providing feedback to our Product and Engineering teams, influencing roadmap and prioritization.
- Monitor customer health signals and identify risks to proactively mitigate churn.
- 3–5 years of experience in Customer Success, Technical Account Management, Solutions Consulting, or related SaaS roles.
- Strong understanding of software adoption, stakeholder management, and technical enablement.
- Experience supporting risk, audit, or compliance-related SaaS platforms.
- Exposure to GRC tools or frameworks like SOC 2, ISO 27001, NIST, or HIPAA.
- Ability to explain complex concepts simply—especially around workflows, integrations, and use case alignment.
- Strategic thinker who is comfortable advising customers at multiple levels of seniority, including InfoSec and Compliance leaders.
- Strong organizational and project management skills; able to manage competing priorities and deadlines.
- Experience integrating AI into your daily work while consistently looking for ways to improve existing workflows.
- Comfortable discussing technical concepts like APIs, integrations, and automation workflows, and translating them into customer outcomes.
- Ability to manage multiple customer accounts, prioritize proactively, and drive strategic conversations with confidence.
- Cross-functional collaborator—able to partner effectively with Product, Support, and Revenue teams.
- Experience collaborating with or supporting technical teams on product feedback.
- Familiarity with tools like Jira, Salesforce, Pendo, Metabase, or other integration-heavy platforms.
- Experience in a high-growth, fast-paced SaaS environment.
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Benefits (US-Based Employees)
- We are committed to the health and safety of our people. Our people are mostly working remote, collaborating online and connecting over video, as they continue to deliver high-quality technology solutions
- Competitive salary and equity (we want everyone to be a stakeholder)
- Full benefits (medical, dental, vision, 3% 401k match, wellness offerings, etc.)
- Unlimited PTO, paid sick days, 11 holidays
- Collaborating with smart coworkers that put customers first
Equal Employment Opportunity Statement
We value a diverse environment. ZenGRC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.
ZenGRC will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resumes submitted to ZenGRC will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly at [email protected].
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What We Do
We believe cyber risk management has evolved from an IT problem into a business problem. Because of this shift, security executives must adapt how they communicate risk to the board. But since risk is hard to frame in the context of a business initiative, security executives need help putting risk into business terms that the board can use to make informed, strategic decisions to drive growth.
Additionally, security teams are often seen as the team that says “no”, shutting down projects and initiatives due to risk, which limits growth and results in missed opportunities.
At ZenGRC, we aim to make risk management more strategic, pulling it up from tactical “check-the-box” work to something more valuable to both the company and the security team.
There’s an opportunity for security executives to go beyond just protecting their company and secure their role as a more valuable, strategic member of the team. We can help by giving them the business context they need to report risk to their board in a way that is easy to understand and act upon
