Tech Lead, Salesforce Marketing Cloud

Owens & Minor is a global healthcare solutions company providing essential products, services and technology solutions that support care delivery in leading hospitals, health systems and research centers around the world. For over 140 years, Owens & Minor has delivered comfort and confidence behind the scenes, so healthcare stays at the forefront, helping to make each day better for the hospitals, healthcare partners, and communities we serve. Powered by more than 14,000 teammates worldwide, Owens & Minor exists because every day, everywhere, Life Takes Care™.

Global Reach with a Local Touch

• 140+ years serving healthcare

• Over 14,000 teammates worldwide

• Serving healthcare partners in 80 countries

• Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland

• 40+ distribution centers

• Portfolio of 300 propriety and branded product offerings

• 1,000 branded medical product suppliers

• 4,000 healthcare partners served

Benefits

• Comprehensive Healthcare Plan - Medical, dental, and vision plans start on day one of employment for full-time teammates.

• Educational Assistance - We offer educational assistance to all eligible teammates enrolled in an approved, accredited collegiate program.

• Employer-Paid Life Insurance and Disability - We offer employer-paid life insurance and disability coverage.

• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.

• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.

• Health Savings Account (HSA) and 401(k) - We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.

• Paid Leave - In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, and additional types of leave – including parental leave.

• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

Technical Lead – Salesforce Marketing Cloud

Accendra Health is seeking an experienced Technical Lead for Salesforce Marketing Cloud to implement and optimize Marketing Cloud solutions. This role focuses on technical leadership, assisting with solution architecture & design, and working on hands-on development. The Technical Lead will ensure best practices, scalability, and alignment with business objectives while collaborating with cross-functional teams.

This position is based at Pune, India office in Hybrid manner

• Design and implement Salesforce Marketing Cloud solutions across multiple projects.
• Collaborate & Assist to Define solution architecture, technical standards, and best practices for Marketing Cloud implementations.
• Collaborate with business stakeholders and technical teams to translate requirements into scalable solutions.
• Develop, maintain & support integrations between Marketing Cloud and enterprise systems (e.g., Salesforce CRM, Snowflake).
• Provide technical expertise and support during complex development initiatives and solving complex issues / critical incidents affecting business.
• Mentor and develop team members, fostering a culture of continuous learning and innovation.
• Perform root cause analysis and implement preventive measures for recurring issues.
• Ensure adherence to security, compliance, and performance standards.
• Communicate effectively with project & support teams and stakeholders on technical progress and risks.
• Help manage SLAs and KPIs for support operations and provide regular reporting to stakeholders.
• Drive adoption of Marketing Cloud capabilities and promote user enablement through technical guidance and best practices.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 7+ years of experience in Salesforce ecosystem with at least 3 years in Marketing Cloud.
• Strong hands-on experience with Marketing Cloud Studios & Builders (Email Studio, Journey Builder, Automation Studio).
• Experience in managing technical teams and delivering enterprise-scale solutions.
• Knowledge of data modeling, API integrations, and enterprise architecture principles.
• Excellent problem-solving and technical communication skills.
• Ability to work in a fast-paced environment and deliver high-quality solutions.

• Certified Marketing Cloud Consultant
• Certified Marketing Cloud Email Specialist
• Marketing Cloud Developer
• Experience with Snowflake integration

This role requires working in India Standard Time (IST) hours during a portion of US hours to ensure seamless collaboration with the US team and global stakeholders.

Typical working hours: 2 pm – 11 pm IST / 3 pm – 12 midnight IST

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.