Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionLead and manage staff to provide a comprehensive In-house and legal collection service by ensuring that collections are maximized on accounts in stage 3 through employing appropriate collection tactics and in executing the agreed collection operation strategies, as well as instituting and monitoring legal procedures and ensuring that all legal requirements are complied with.
QualificationsBachelor's degree in Law or any related qualification.
Additional InformationExperience:
- 3-4 years experienced in the understanding of credit risk assessment procedures to determine the best route of actions to be applied ' both as it relates to unsecured and secured lending products. Experience in managing and controlling the operational aspects i.e. outsourcing, engagement models, output measurements and costs insofar external Vendors such as Attorneys, Debt Collection Agencies, Tracers, Auctioneers and Liquidators are concerned.
- 3-4 years exposure in Banking/Financial institution related legal & collections matters. Application of knowledge, experience & sound judgement in formulating solutions to rehabilitate through various collection tactics or the institution of legal proceedings. Four plus experience in the collections division of a legal practice or similar institution/credit risk environment & with three years' experience in overseeing a collections department with the ability to lead staff effectively.
Key Responsibilities:
- Actively engages with vendors such as Attorneys, Repossession Agencies, Debt Collections Agencies, Insurance Companies, Liquidators, Trustees, Auctioneers, Valuators, Deputy sheriffs & Customers, via the Vendor Management Programme (VMP) to ensure adherence to the terms and conditions set out in the Service Level Agreements (SLA's).
- Control the repossession and disposal processes by implementing and monitoring clear guidelines, systems and processes supporting the effectiveness thereof, as well as realising any attributable security.
- Drive internal stakeholder management through regular reporting and feedback discussions on the performance of the Non-Performing Loans (NPL's) and Recoveries Portfolios insofar the net provisions raised and recoveries on account of bad debts.
- Execute the Outsource Recoveries strategy by understanding the strategy, cascading the departmental goals effectively and owning the operational execution thereof.
- Guide and mentor staff, by conducting regular skills gap analysis informing upskilling and competency-based training, to identify opportunities in order to increase recovery rates on Legal related matters in order to exceed monthly targets.
Behavioural Competencies:
- Checking Things
- Examining Information
- Interpreting Data
- Making Decisions
- Meeting Timescales
Technical Competencies:
- Difficult Calls Management
- Financial Planning
- Legal Collections
- Legal Compliance
- Recoveries
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
