Your Role
As a Talent & Learning Expert, you are a driving force behind an active learning culture within our organization. You design and implement a strategic, future-oriented learning offering that meets the needs of our employees in Retail & Business Banking. You combine innovative learning methods with a strong focus on impact, effectiveness, and a project-based approach.
Your Responsibilities
- Develop an annual Global Training Plan with a mix of learning formats (classroom, digital, on-the-job, coaching, etc.) aligned with the organization’s strategic objectives for PI, PBWM, BB, WB, and COO employees.
- Analyse learning needs across teams and translate them into targeted learning interventions.
- Define the most effective learning methods per audience, considering learning styles, context, and desired behavioural change.
- Manage and optimize the use of Workday Learning as a learning platform. Provide clear L&D reporting and analyse learning data to generate insights and steer improvements.
- Contribute to various L&D projects within Retail & Business Banking, taking a lead role to ensure structured and timely execution.
- Monitor compliance with mandatory training requirements (License to Operate – L2O) for commercial staff and ensure timely and accurate delivery of required courses.
- Act as a trainer for selected internal programs.
- Use Excel and other analytical tools to process learning data, identify trends, and create reports that support data-driven decisions within L&D.
Your Profile
- Experience in Talent & Learning, preferably in a complex or regulated environment (up to 5-7 years).
- Familiarity with learning platforms (experience with Workday Learning is a plus).
- Strong affinity with blended learning and digital learning solutions (e.g., game-based learning).
- Analytical mindset with the ability to translate learning data into actionable insights.
- Solid knowledge of Excel (pivot tables, formulas, charts) and comfort with data analysis.
- Strong project management skills: able to manage multiple projects simultaneously, coordinate stakeholders, and meet deadlines.
- Excellent instructional skills and the ability to convey knowledge clearly, structured, and inspiringly to learners.
- Strong communication skills, customer-oriented, and collaborative with various stakeholders.
- Fluent in Dutch, French, and English (spoken and written).
Top Skills
What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
