Talent Acquisition Manager

Talent Acquisition Manager

At ServiceTrade, we’re building something special—and our people are the heart of our success. Join our talent team as an individual contributor Talent Acquisition Manager to help shape and deliver the next phase of our growth. 

In this role, you’ll lead full-cycle recruiting across GTM, Engineering, Product, and G&A functions, partnering with managers to attract exceptional talent and deliver an exceptional candidate experience.

You bring a strong foundation in full-cycle recruiting, sourcing strategy, and hiring consultation. You thrive in a fast-paced, high-growth SaaS environment, enjoy leveraging technology and AI to optimize your approach, and take pride in building diverse, high-performing teams that power business success. This role is ideal for someone who thrives in a fast-paced, high-growth SaaS private equity-backed environment and wants to make a direct impact on building exceptional teams.

• Execute full recruitment cycle including sourcing, screening, interviewing, and extending offers to candidates, ensuring an inclusive, high-quality and efficient process
• Build, nurture and maintain talent pipelines through innovative sourcing strategies and proactive relationship management
• Maintain ongoing focus on pipeline development for critical and recurring roles to enable proactive and scalable hiring.
• Partner with hiring managers to understand role requirements, define success profiles, and develop tailored and effective recruitment strategies
• Contribute to employer branding efforts – including social media presence, recruitment marketing campaigns, and storytelling – to attract candidates aligned with our mission and values.
• Identify opportunities, create partnerships, attend events and track ROI for university relationships, professional associations, talent communities and other networks to diversify and increase talent pipeline and expand brand awareness
• Manage ServiceTrade’s intern program, from program design, onboarding to offboarding, measuring effectiveness and optimization
• Administer and optimize the applicant tracking system, related recruiting technologies
• Champion diversity, equity, and inclusion throughout all hiring processes to attract a broad and representative talent pool.
• Manage candidate experience ensuring positive interactions throughout the recruitment process
• Utilize recruitment tools and platforms including job boards and ATS systems
• Track and report on recruitment metrics to identify areas for improvement and provide insights
• Ensure compliance with legal and ethical recruiting standards, including EEOC guidelines
• Collaborate with People Business Partner team on workforce planning, job structures and compensation alignment

• 5+ years of progressive experience in full-cycle recruiting, ideally supporting GTM, Engineering, Product, and G&A roles in a SaaS or tech environment.
• Proven experience with full-cycle recruiting, from sourcing to offer negotiation
• Strong sourcing skills using various channels including social media, job boards, and networking
• Advanced communication skills and experience successfully working with executives
• Curiosity and interest in technology and AI tools for enhancing recruitment processes
• Experience with employer branding and social media recruitment strategies 
• Consultative approach with hiring managers and ability to build strong relationships
• Data-driven mindset with ability to track and analyze recruitment metrics
• Excellent organizational skills with ability to manage multiple requisitions simultaneously
• Strong problem-solving abilities and comfort navigating ambiguous situations
• Professional discretion when handling confidential candidate and business information

• Opportunity to work in a dynamic, high-growth environment 
• Exposure to a wide range of roles and challenges across multiple departments
• Direct impact on company growth and team building
• Collaborative work with cross-functional teams including marketing and leadership
• Professional development and career growth within a scaling, innovate talent function

What does ServiceTrade do?

Founded in 2012, ServiceTrade is the software platform for commercial mechanical and fire contractors. More than 1,300 contractors use ServiceTrade to increase profit and deliver more work during a persistent skilled labor shortage by improving service and project operations, helping technicians be more productive and do their best work, selling more service and inspection agreements, and growing customer loyalty. Over 10% of the commercial or industrial buildings in the United States are serviced by contractors using ServiceTrade to manage 13 million equipment assets and invoice more than $7.5 billion of service-related commerce. 

Ok, so why should I care about that?

Our customers are smart, hard-working people who we enjoy serving. We help them grow their business to earn more revenue, employ more blue-collar workers, and become more valuable to their customers. It’s why we get excited about serving a market that you might never have thought about before.

What kind of working environment do you have?

We’ve transitioned from a start-up to a scale-up -- that means we still have the spirit and energy of a start-up and are adding new people who will help us expand our business faster and run our business smarter. We have big ambitions and every employee understands our goals and what their role is in achieving them. Read about our company culture on our About Us page. 

What kind of benefits do you offer?

• Medical with Blue Cross Blue Shield NC (2 options)
• Dental and Vision with Unum 
• Company-paid Life insurance, STD and LTD 
• Voluntary benefits including Supplemental Life Insurance, HSA, FSA and Dependant Care, Critical Illness, Accident and Pet Insurance 
• 401(k) with up to 3% employer match and NO vesting period
• Flexible PTO policy
• 10 company holidays
• Parental Leave 
• Community Impact Program (Volunteer)
• Tech and Wellness Stipend

#LI-Hybrid

EEO Statement:
ServiceTrade provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
ServiceTrade is not registered to hire in all 50 states. You must reside in one of the states listed to be considered.
(AL, AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KY, MD, MI, MN, MO, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, VT, WA)

Please Be Aware of Recruiting Scams

To protect yourself against the increasing number of recruiting scams, please make sure that you are communicating with ServiceTrade. We communicate through our corporate website servicetrade.com, through corporate emails utilizing our domain name of @servicetrade.com, and through servicetrade.greenhouse.io. Be vigilant when checking domains because imitators often make very small changes to trick the eye. Additionally, please know that ServiceTrade does not use text messaging or public messaging platforms, such as Telegram or Whatsapp, to make initial contact with candidates and ServiceTrade will never ask an employment candidate for financial information or for payment of any kind.