Systems Engineer

Job Title: Systems Engineer
Location: Tokyo, Japan (Tamachi Office)
Employment Type: Full-time, Permanent
Reporting to: Sr. Manager, Success Services (US)
Work Style: Hybrid (3 days at the office)
Benefits: Flex working hour system with core hours, starting from total 22 days annual leaves, Maternity, Paternal, Additional Leaves, Life Insurance, Retirement allowance, Group Term Life Insurance, Annual Health Checkup, Relo Club Employee Benefits, Well-being Support, Company’s Gift, Work anniversary leaves, etc.
Language requirements: Bilingual to native level of Japanese language and full business level of English language are required

*candidates needs to have permit to work in Japan

We are hiring for the role of Systems Engineer reporting to the Technical Adoption Services team, part of the Customer Success group. AVEVA Technical Adoption Services team, a knowledge centre within AVEVA, helps shape our customers vision of how the PI System infrastructure supports and enhances business drivers and goals.

The Systems Engineer ensures customer success by delivering exceptional outcome-based services to PI Users in support and enablement of those business goals. Systems Engineers use best practices, technical knowledge, and their industry expertise, to deliver services to our EA customers, as well as into a broader scope within the AVEVA customer base and sales activities. 

We are looking for a Systems Engineer with strong real-time operational data system technical skills, or related Industry and technical experience. Typical Systems Engineer activities include workshop, coaching session, Asset Framework and Analytics training, use case discovery, demonstration, best practice documentation, PI System architecture development and documentation, and other activities to promote the adoption of the PI System to all levels of a customer organization. You will collaborate with our entire organization to optimize the benefits of the PI System Enterprise Infrastructure, and help the customer move more rapidly in their journey towards getting value and being successful with the PI System. The successful candidate will have relevant experience in one of AVEVA's core industries. Ideally, the candidate also has a broad knowledge around related modern technologies: Cloud, IoT, highly distributed systems, Analytics, BI, etc. 

Responsibilities: 

• Lead workshops and coaching sessions to guide the customer in using the PI System successfully to realize their use cases. 

• Lead conversations to help focus the vision where the PI System adds business value, at all customer levels. Examples include Administration/IT Staff, Operations Management and Staff, "C" level executives. 

• Lead strategic conversation with customers to guide them through use case discovery and position OSIsoft Products and Infrastructure to address those needs. 

• Act as technical liaison to assigned customer accounts, working with Customer Success Managers, to maximize customer value and drive new business. 

• Have a strong interest in growing your career and participating in both internal and external training programs to keep abreast of emerging technologies and markets. 

• Display initiative and self-motivation to deliver high quality results along with meeting all expectations for both internal and external customers. 

• Influence and drive adoption of the PI Infrastructure through product demonstration, Proof of Value, and other promotional activities. 

• Assist with risk vs. benefit analysis to help the customer understand ramifications of various deployment options. 

• Proactively engage Enterprise Customers to promote enterprise wide adoption and implementation of the PI Infrastructure. 

• Mentor other team members on industry, product, and/or technology topics. 

Qualifications: 

• Bachelor’s degree or higher in engineering or another technical field 

• 5+ yrs. experience with real-time operational data systems within an industrial manufacturing and/or operating industry. 

• Hands on PI System experience, highly desired 

• Strong leadership, customer service, and interpersonal relationship skills 

• Solid oral, written, presentation, and communication skills 

• Ability to work as part of a team to solve problems and share best practices 

• Ability to set priorities and manage multiple activities 

• Experience working with C-level executives, a plus 

• A background in architectures and enterprise-wide design methodologies, a plus 

• Willing and able to travel for up to 50%