Position: System Administrator Associate
Location: Goregaon, Mumbai
About LRN:
LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world’s most respected and successful brands—we’re proud to be the long-term partner trusted to reduce organizational risk and drive principled performance.
Named one of Inc Magazine’s 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Our state-of-the-art platform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking—enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage.
About the role:
The System Administrator Associate will provide hands-on technical support to employees and help maintain the reliability of LRN’s internal IT systems. The role includes assisting with hardware setup, software installation, network connectivity, and troubleshooting issues across Windows and macOS environments.
This is a fully on-site position at our Mumbai office. It is best suited for someone early in their IT career who enjoys solving problems, working directly with people, and learning from an experienced IT team
Requirements
What you'll do:
- Act as the first point of contact for internal IT support via phone, email, and chat
- Install, configure, and maintain laptops, desktops, peripherals, and mobile devices
- Troubleshoot hardware, software, and connectivity issues, escalating when necessary
- Track and resolve Help Desk tickets within agreed service levels
- Support office IT operations, including conference room and A/V setup
- Perform regular maintenance, software updates, and system patching
- Collaborate with vendors and service providers to resolve issues
- Maintain accurate documentation of assets, incidents, and standard procedures
What we're looking for:
- Minimum 2 years of IT support experience, preferably in a corporate environment
- Basic understanding of computer hardware, operating systems, and networking fundamentals
- Familiarity with troubleshooting Windows and macOS systems
- Working knowledge of Microsoft 365, Active Directory, and remote support tools preferred
- Excellent problem-solving and communication skills
- Strong attention to detail and customer-focused approach
- Technically skilled in Microsoft 365 | Exchange | Okta | Intune | Active Directory | Mimecast | CrowdStrike .
Benefits
- Excellent medical benefits, including family plan
- Paid Time Off (PTO) plus India public holidays
- Competitive salary
- Combined Onsite and Remote Work
LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
What We Do
LRN is the world's largest dedicated ethics and compliance company, educating and helping more than 30 million people a year worldwide navigate complex legal and regulatory environments and foster ethical cultures. LRN's combination of practical tools, education, and strategic advisement helps companies translate their values into concrete practices and leadership behaviors that create sustainable, competitive advantage.
In partnership with LRN, companies need not choose between living principles and maximizing profits, or between enhancing reputation and growing revenue: both are a product of principled performance. Our offerings mitigate the risk of costly ethical lapses and compliance failures, while building trust and earning the company a reputation for lawful and ethical conduct.
LRN is the trusted long-term partnership to more than 3,000 organizations, including some of the most respected and successful businesses in the world. Together we acquire and disseminate proven strategic and tactical insights and develop solutions based on real-world experiences.
Headquartered in New York, LRN has offices in London, Tokyo, Singapore, Mumbai, Costa Rica and Dubai, with employees all over the world
