Support Services Specialist II A&I

RESPONSIBILITIES

1. Processes work orders from clients including enters work order to Qualtrax (QT) on a daily basis
2. Sends starter kits to suppliers; provide quotation; obtain audit requests from suppliers/ facilities.
3. Sends weekly audit and payment reminders to suppliers. Address and follow up on payment issues.
4. Maintains Cosmos (or other portals) updated with the information and details of the reminders (dates) and of the action plan review process.
5. Generates status reports for clients. Ensures delivery of client specific reports (weekly, bi-weekly, monthly), as needed to clients.
6. Upon payment receipt, updates payment tracking reports.
7. Handles all invoice inquiries made by billable parties
8. Works with CS to ensure the entire set of document/ procedure for client is available and up-to-date.
9. Works with trainers to ensure client programs are properly communicated to the audit teams, where needed.
10. Handles scheduling issues, schedule checking.
11. Provides guidance and resolves escalated issues for new and existing clients.
12. Addresses issues, including quality, complaints, accounts receivable, admin support.
13. Performs other duties as directed.

QUALIFICATIONS

1. Possession of a four-years college degree.
2. Excellent written and verbal communication skills in English and proficiency in a 2nd language
3. Salesforce experience is an advantage.
4. Excellent communication and persuasion skills; written, telephonic, and in-person.
5. Attention to details, good time management and flexibility. Able to manage multiple tasks and meet deadlines. Able to handle multiple problems simultaneously.
6. Good problem solving, organizational, interpersonal and motivational skills. Should have high level of energy, enthusiasm, initiative, and commitment.
7. Must be proficient in MS Word, Excel, Power Point, Internet navigation, and e-mail systems.
8. Excellent mathematical and analytical skills
9. Should be able to prioritize, work well under pressure, and be a team player.
10. Able to maintain confidentiality and have a non-biased approach at job performance.

ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.