Support Program-1

Position Summary

The program lead supports a caseload of students, provide wrap-around services and facilitates programming that promotes the educational development and success of students. The program lead fosters positive, strategic working relationships with stakeholders and constituents to promote the college experience by developing campus and college-wide programming and providing a strong culture of community for students. The program lead is responsible for planning, executing, implementing, and assessing programs designed to support student success.

Required Knowledge, Skills, and Abilities

• Knowledge of the purpose of community colleges and the vision of Dallas College.

• Case management experience.

• Demonstrated experience in developing programs and initiatives for holistic student development and success.

• Demonstrated ability to work effectively with students.

• Experience using data to make informed decisions. 

• Knowledge, understanding, and application of appropriate student development theories.

• Experience bridging the gap between theory and practice for the benefit of students.

• An understanding of contemporary issues in higher education.

• Ability to maintain confidentiality as appropriate.

• Excellent time management, coordination, and collaboration skills.

• Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas, and information to various stakeholders.

Key Responsibilities

• Demonstrate ability to envision, plan and follow through with trending student development theories, ideas, activities, training, and programming.

• Plan and facilitate campus programs and college-wide events.

• Responsible for ensuring that all programs and activities comply with Dallas College, state, and federal regulations.

• Support a caseload of students to track retention, persistence, engagement, and graduation rates of participating students.

• Coordinate and facilitate interactive workshops and engagement opportunities that promote experiential learning and culture of community.

• Serve as a resource to students as a consultant and advocate for their concerns.

• Review various data associated with Dallas College students including enrollment, registration, academic standing, types of benefits used and other related student success data.

• Establish and assess measurable student learning outcomes, program goals, and objectives.

• Establish a positive and inviting environment for Support Programs.

• Assist with major college-wide events.

• Prepare and submit reports for events, services, and accomplishments.

• Assist with transporting students to engagement opportunities as needed using Dallas College vehicles.

• Ensure compliance with FERPA and associated policies that protect the privacy and confidentiality of student and employee information. 

• Responsible for developing and maintaining partnerships throughout the College.

• Assist with communications, promotions, and public relations for the community to achieve Support Programs goals and objectives.

• Assist in preparing effective promotional and informational publications and materials.

• Completes required Dallas College Professional Development training hours per academic year.

• Perform other duties as assigned including, but not limited to, monitoring the transportation of and/or accompanying (driving) students to program activities, workshops, and engagement opportunities.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• Associate degree from an accredited higher education institution; bachelor’s preferred. 

• Official transcripts required.

• Two (2) years of related experience.

• Current and valid Texas driver’s license required and acceptable driving record.

• Ability to work extended hours beyond the regular 8:00 am to 5:00 pm workday especially during heavy registration peak times including nights and weekends.

• Bilingual or multilingual preferred.

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.