Join LiveU Customer Success group and become part of professional, unique, and global team!
In this position you will get to know all LiveU’s products and services, provide daily service and technical support for LiveU’s customers, communicate daily with the global support teams in LiveU and much more!
Join the Team Behind the World’s Live Stories
LiveU is a global leader in live IP-video solutions, trusted by broadcasters, sports organizations, content creators and public safety agencies in over 150 countries. Our technology is behind the scenes of some of the world’s most compelling live moments.
We’re on a mission to create more value from video by making live production smarter, faster, and more efficient. Our powerful IP-video EcoSystem streamlines every stage of the workflow – from contribution and production to distribution.
Our people are P.R.O.s, (Pioneering, Reliable, Open) fun loving, but professional – in short, they are good people to do good work with. If that sounds like something you’d like to experience first-hand, please do get in touch.
Location: Israel, Kfar Saba
Key Responsibilities:
- Provide exceptional customer service experience via phone, email, and online chat.
- Take ownership of the customer's requests and/or issues, troubleshoot, provide assistance and best practices.
- Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
- Work closely with numerous stakeholders and departments within the company (Sales, MIS, Operations and more)
- 2 years of proven customer support experience
- Technical Education or background
- Excellent communication skills and service orientation
- Ability to multi-task, prioritize and manage time effectively
- Detail-oriented and Team Player
- Native/ high proficient English
What We Do
LiveU, a leader in live IP-video solutions, offers a set of high-quality, resilient solutions for any live production – the LiveU EcoSystem. Built on its open, adaptable platform, the LiveU EcoSystem adds efficiency and shortens workflows across the entire video production chain, from contribution and production to distribution. Through innovative story-centric workflows, we help customers share their stories with a global audience in the most dynamic and engaging way. At the core of our EcoSystem lies LRT™ (LiveU Reliable Transport), LiveU's pioneering protocol for IP bonding and wireless connectivity, ensuring rock-solid resiliency and low latency from any location. Our rich portfolio ranges from our portable multi-cam/compact 5G encoders for live transmission to next-gen cloud ingest, digital production and global distribution solutions. Customers can go live from anywhere with our advanced, network-agnostic connectivity solutions – combining cellular (including private 5G), fiber and satellite. With over 5,000 customers in 150 countries and world-class customer support, LiveU’s technology is the solution of choice for global broadcasters, sports, public safety and other organizations. LiveU is a multi-award winner, including Frost & Sullivan for global product leadership and Technology & Engineering Emmy® Awards.
For open positions, please visit https://www.comeet.com/jobs/liveu/90.00C
