At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Are you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩
We are looking for both full-time and part-time Support Associates to join our Support team in Astana!
What you'll be doing- Supporting our customers, courier partners and venues via live chat and phone
- Ensuring that the delivery operations run smoothly
- Developing our support function together with the support team as well as other teams within Wolt
- You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindset
- You are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environment
- You can work in shifts in mornings, evenings and weekends - our support is open seven days a week
- You are able to work directly from the office
- You are fluent in Kazakh and Russian and you are able to work in English
- Private medical insurance coverage
- Wolt credits cashback benefit
- Employee assistance program
- Wolt-wide training programs
- Strengthen paid sick leave
- Paid taxi from from 10PM to 6AM
- Yearly team budgets
- Fruits and drinks at the office
All our Support Associates work directly from our office, and we do not provide a possibility to work from home.
Our onboarding is scheduled for 13-22 o’clock for the first week, and we require that you're able to attend the onboarding fully during that time. After the onboarding you can choose your own convenient work schedule.
If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Skills Required
- Great communication skills with a personal touch
- Customer-obsessed and team-oriented mindset
- Fast learner and able to multitask in a fast-paced environment
- Ability to work shifts including mornings, evenings and weekends
- Able to work directly from the office (on-site in Astana)
- Fluent in Kazakh and Russian and able to work in English
- Able to attend onboarding fully (13:00-22:00) for the first week
Wolt Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolt and has not been reviewed or approved by Wolt.
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Equity Value & Accessibility — Corporate postings highlight equity as part of the compensation package, offering ownership potential alongside salary and benefits. Mentions of stock in certain locations indicate accessible participation beyond base pay.
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Leave & Time Off Breadth — Job materials describe generous vacation allowances and strong time‑off policies in several markets. A global parental‑leave policy with top‑ups beyond statutory levels is also cited.
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Wellbeing & Lifestyle Benefits — Materials describe wellness support such as an Employee Assistance Program, fitness or sports perks, and product credits or discounts. Country‑specific allowances and perk platforms add practical lifestyle value in some locations.
Wolt Insights
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
