Supervisor, Commercial Underwriting

| Phoenix, AZ, USA | Hybrid
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Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $25 billion in affordable and responsible credit to our 2.7M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.


About the Role:

We are seeking a Supervisor, Commercial Underwriting  to help us scale our fastest growing vertical, Home Improvement financing. This is a smaller yet rapidly growing team that will be spread over two locations - Phoenix and Atlanta. This is an in-office position, location on-site in Phoenix, AZ.


What You'll Do:

  • Lead, develop and coach a group of 10-13 Home Improvement Specialists/Underwriters
  • Advocate for your team and champion their career development - inspire their greatness to help them achieve their goals
  • Be a reliable resource for those who join your team by showing them compassion and providing perspective and guidance on business decisions
  • Your success is dependent on the success of your team. Be a leader that motivates them to do their best through positive reinforcement, effective coaching, meaningful feedback, and a personal vested interest in their successes
  • Ensure the department exceeds goals through effective leadership and team engagement
  • Find ways to optimize the department to work more efficiently and better anticipate our customers' needs
  • Communicate any challenges or roadblocks that could impact team success with a focus on continuous improvement
  • Be able to wear multiple hats and assist with other areas of the business when needed
  • Work closely and develop productive relationships with our business partners across the greater Home Improvement and Operations groups


What We Look For:

  • 3-5+ years experience in commercial underwriting
  • BA/BS degree preferred
  • Specific experience in residential contractor, merchant, building underwriting preferred
  • Experience as a team leader
  • Oversee the team’s adherence to merchant underwriting policies and protocols for new business
  • Thought partnership of the continuing development of existing policies and protocols
  • Willingness to share ideas on the efficiency and effectiveness of the current underwriting processing flow 
  • Proactively find ways to support team members at all levels and verticals by being the subject matter expert
  • Ability to elevate an existing high performing work team and clearly defining and communicating  those success measurements
  • Operations (call center, loan processing, financial, tech, startup, etc.) experience in a financial services setting is preferred


Nice to Have:

  • Proficient with G Suite, knowledge of Genesys & Confluence a plus


What We Offer You: 

  • Great open office space
  • Paid time off (PTO)
  • 401K matching
  • Comprehensive benefits package: Medical, dental, vision, life insurance & disability
  • Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
  • Paid parking or platinum pass
  • New Hire Training Program
  • Wellness Incentive Program
  • Kitchen fully stocked with snacks and beverages

#LI-Onsite

For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
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  • People Operations
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An Insider's view of Upgrade, Inc.

How do you collaborate with other teams in the company?

I'm surrounded by so many smart, humble and passionate people, where I can learn and grow from everyday. With culture where everyone’s voice is valued and heard, this makes for a very collaborative and thriving workplace where you can grow. It is very empowering and it truly feels like we can achieve anything we, as a team, set our minds toward.

Nelson Lobo

Software Engineer

What are some things you learned at the company?

Since I started at Upgrade, I have been exposed to new technologies for test automation, infrastructure and code coverage, to name a few. I had some challenges in making our test framework more efficient and faster. This is another aspect of Upgrade that I love: there are always different projects to work on which means new learning opportunities.

Seti Momayez

QA Developer

What are Upgrade, Inc. Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Health Insurance + Wellness
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Abortion travel benefits
Financial & Retirement
401(K)
401(K) matching
Upgrade offers up to 4% match after 90 days of employment.
Company equity
Charitable contribution matching
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Hardship benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Relocation assistance
Fitness stipend
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend

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