Supervisor, Lending Support (Bilingual)

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Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs

• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world

• Growth: Learning and development opportunities to help you thrive

• Hybrid work options

As a Supervisor, Lending, Support, you’ll provide leadership and operational oversight to Lending Support Associates and Workflow Coordinators within the Customer Service Centre (CSC), ensuring seamless loan administration and a strong customer experience.

You’ll lead and coach your team in managing complex lending and loan administration activities, while ensuring accuracy, compliance and continuous improvement across processes. Acting as a trusted partner to CSC leadership, you’ll contribute to strategic planning, resource management and change initiatives that support CSC programs and relationship management.

If you excel at leading teams, balancing operational priorities and navigating change in a dynamic lending environment, this role offers the opportunity to make a meaningful impact.

What you’ll do

• Lead and manage daily operations of the CSC lending support team

• Ensure lending and loan administration documentation and program support tasks are accurate and comply with policies and procedures

• Coach the team in processing loan documentation, including risk management and compliance

• Manage workload priorities, performance objectives and employee performance

• Implement process improvements and ensure adherence to internal controls

• Support and guide team members in managing customer relationships, including difficult communications with customers, retailers and suppliers

• Mentor the team on new and existing processes to enhance CSC program delivery and relationship management

• Collaborate with CSC leadership to provide strategic support for CSC initiatives

• Strengthen partnerships between lending support staff and CSC business lines through coaching and guidance

• A degree in business administration with at least three years of experience, or a certificate in business administration with at least five years of experience (or an equivalent combination of education and experience)

• Solid understanding of lending and loan administration 

• Demonstrated leadership qualities gained through formal or informal experiences

• Ability to manage competing priorities and adapt effectively to ongoing change

• Analytical mindset with attention to detail, organization and time management

• Advanced proficiency in both offical languages (English and French)

• Ability to lead, coach, mentor and develop team members

• Strong understanding of lending and loan administration practices

• Ability to build relationships with customers, partners and internal stakeholders