“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Job Description- To supervise a team of Customer Service and booking taking.
- To assist in vendor calls and bookings and deal with customer, internal departments and Expeditors overseas offices for any enquiries, irregulars or complaints.
- To assist and participate in presentation and customer’s visit for both business retention and development.
- To perform regular performance review for customers.
- To liaise with customers or Account Owners on service requirement and procedure.
- To review and verify SOP and procedures, liaise with Gateway Team, Operations Team and Warehouse Team for handling details.
- To explain handling procedure and provide guidance to sub-ordinates.
- To maintain the client database of e.tms on behalf of Air Export Department.
- To monitor daily operations and subordinates’ performance.
- To assign job duty to team members and make sure each team member is fairly treated.
- To issue CCA, monitor AWB amendment & co-ordinate with Accounting Department to ensure the whole process is handled correctly & timely
- To report any irregular issues to superiors.
- To provide necessary on-the-job training to new comers.
- To take up additional tasks as required to meet the Company’s needs.
- University graduate with over 3 years working experience in freight forwarding industry, or certificate/diploma or Formal Secondary School graduate over 5 years working experience in freight forwarding industry which 2 years in supervisory level.
- Fluent in written and spoken English. Mandarin is an asset.
- Good communication and customer service skills.
- Possess strong interest to pursue long term career in the logistic solutions industry.
- Proficient PC knowledge.
Additional Information
Attractive remuneration package with good career prospect will be offered to the right candidates. Interested parties, please send your full resume by clicking "I'm interested" button below. Please quote the reference on your application. Further information about the Company can be obtained at Expeditors’ website: http://www.expeditors.com. Shortlisted candidates will be notified within 6 weeks.
All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.
Expeditors is an equal opportunities employer and works towards a smoke free environment.
Top Skills
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
