Risepoint assists primarily regional universities in increasing their access and impact by making their academic programs available to students online. Founded in 2007, Risepoint's mission is to expand access to high-quality, affordable, and workforce-relevant education, especially for working and adult students. Risepoint brings single-minded dedication to student success, an integrated set of services, and data-driven performance to our collaboration with university partners.
The Student Engagement department resides within the Student Success Center organization. Specialists conduct outreach to prospective students, answering questions about their educational journey in support of students’ educational goals.
Job Summary
The Associate Student Engagement Specialist is an entry-level role that represents university partners and shares information about online degrees to potential students via phone, email, and SMS. Associate Specialists coordinate activities across multiple areas within Student Engagement, ensuring operational efficiency. This role proactively engages prospective students in a goal oriented, metrics driven environment.
Key Duties and Responsibilities
Student Outreach:
Actively engage with prospective students, supporting them in exploring their educational goals while applying acquired knowledge and ongoing training in a results-driven environment.
Contact prospective students via phone, email, and SMS within established timelines while following compliance and quality guidelines to support in the enrollment process.
Use approved resources to quickly and effectively resolve student concerns.
Deliver personalized support to prospective students, encouraging them to pursue their educational goals while aligning with company goals.
Deliver supportive customer service with a sincere commitment to exceed customer expectations.
Able to use various technology platforms to manage student and partner relationships.
Professionally communicates with teammates and stakeholders as needed.
Compliance and Governance:
Ensure compliance with all required training and regulatory guidelines.
Additional Position Responsibilities
Perform in accordance with Risepoint Policies and Values.
Perform other duties as assigned.
QUALIFICATIONS
Bachelor’s or Commensurate Experience
May have parallel work experience (in sales, customer service, teaching, healthcare, recruiting) for 0-2 years. Higher Ed experience not required.
Customer Service
Technical Savvy
Communication
Risepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an equitable environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other characteristic protected by applicable state or federal laws.
Risepoint is an equal opportunity employer and supports a diverse and inclusive workforce.
Risepoint offers the following comprehensive benefits:
- 18 days PTO + Winter Shutdown
- 12 designated holidays + 1 floating holiday
- Medical – four options
- Dental
- Vision
- Life & Disability (company paid)
- Flexible Spending Account & Health Savings Account
- Retirement plan with company match
- Maternity / Paternity / Parental Leave (company paid)
- Volunteer Time Off
Supplemental Benefits:
- Wellness program
- Alternative medicine options
- Pet discounts
- Accident, Critical Illness and Hospital Indemnity
Personal and Professional Development:
- Continuous Professional and Leadership Development Programs
- Tuition Reimbursement for employees and their dependents
- Rewards & Recognition programs
Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.
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What We Do
Risepoint is a global education technology company partnering with more than 100 not-for-profit universities to launch and grow affordable, workforce relevant online programs for working adults. Founded in 2007, Risepoint provides the technology, expertise, and capital that help regional universities innovate and grow through online offerings in areas such as nursing, healthcare, teaching, business, and technology. Risepoint employs more than 1,400 professionals across the U.S., the United Kingdom, and APAC.
