Strategic Communications Specialist

CompanyFederal Reserve Bank of Chicago

As approved by the Conference of Presidents (COP), the Federal Reserve System (System) has created a Credit Risk Management Support Office (CRMSO) to facilitate an enterprise approach to activities that support the Credit Risk Management (CRM) business line. The CRM business line manages credit risk arising from Discount Window lending and Master Account management (overdrafts and overall payment system risk).
The CRMSO, hosted by the Federal Reserve Bank of Chicago, is primarily responsible for leading the development and execution of strategic priorities and initiatives and facilitating enterprise decision-making.
Additional CRMSO function responsibilities include:
• Making decisions as delegated by the Payments Committee and promoting and driving effective decision making to achieve consistent approaches to business delivery.
• Identifying and organizing adequate resources to ensure CRM business groups and initiatives are optimally organized and staffed to support CRM business and technology functions.
• Overseeing, managing, and reporting on the progress of enterprise projects and initiatives.
The Communications team is an inclusive, innovative group within the CRMSO tasked with responsibility for strategic brand management and integrated communications and engagement strategies across the CRM business line.
The Strategic Communications Specialist supports the creation and execution of CRM communication and engagement strategies. This role is expected to leverage strong writing and creative content development skills, effective project management, and attention to detail in executing on communications activities.
The level of duties and skills required are considered advanced and staff must be able to work under minimal supervision. This position does not have direct reports.

Your Responsibilities:

• Serves as a subject matter expert and consultant to senior leaders on internal and external marketing, communications, and engagement strategies.
• Proactively identifies new opportunities to communicate and engage with key stakeholders and external customers to advance the business line’s strategic objectives and makes recommendations to management.
• Develops and executes content strategies on all channels (e.g., owned, shared, internal, external) in support of the CRMSO communications plan.
• Implements and synthesizes data-driven insights, both to inform the communications strategy and to package results for use in reporting and optimizing the effectiveness of communications and outreach efforts.
• Builds project plans, coordinates content reviews and approvals, develops, and distributes project status reports, and proactively manages processes to meet deadlines.
• Designs creative content for various media.
• Drives internal and external brand awareness and education efforts.
• Partners with others to align on stakeholder needs and stakeholder experience.
• Plans and executes internal and external webinars and events (e.g., logistics and materials).

Your Background:

Education & Experience

• Bachelor's or Master’s degree in Marketing, Communications, Public Relations, or related field or equivalent experience.
• 8-10 years of related work experience

Knowledge & Skills

• Experience leading comm digital content (e.g., website, email, social media) and corporate communications.
• Strong command of written communications and ability to synthesize complex topics and information.
• Experience and aptitude to leverage technology and creative software applications for email distribution, design and creative content.
• Strong presentation and oral communication skills.
• Ability to manage multiple projects in a complex, deadline-driven, geographically diverse, and matrixed organization.
• Excellent attention to detail.
• Ability to work independently and with a sense of urgency on broad assignments or under general directions as to scope or objectives.
• Achieves assigned/planned results by decisions and actions based on professional methods, training, business principles, and practical experience.
• Ability to create or apply decision-making frameworks around complex/unclear problems.
• Must be able to navigate ambiguity and balance competing priorities in a fast-paced, ever-evolving environment.

Additional Requirements:

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. 

• This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take approximately two months to be completed. The screening covers areas such as education/employment verification, criminal history, credit history, and reaches out to your references and people that know you well. 

• As a condition of employment, Federal Reserve Bank of Chicago employees must comply with the Bank’s ethics rules, which generally prohibit employees, their spouses/domestic partners, and minor children from owning securities, such as stock, of banks or savings associations or their affiliates, such as bank holding companies and savings and loan holding companies. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting, who can provide you contact information for our ethics official if necessary. 

• This document indicates the general nature and level of work performed by employees within this position. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. An employee's responsibilities, tasks, and duties might differ from those outlined in the job description, and other duties, as assigned, are a part of the job. The Federal Reserve Bank of Chicago reserves the right to modify the elements of this job description, as business needs require. 

What we offer:

• Comprehensive benefits package includes medical, dental, vision, prescription drug coverage, 401k savings plan, retirement plan, paid time off, transit benefit, onsite gym, and subsidized cafeteria.
• A continuous learning environment with opportunities to gain new skills and grow your career.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status.

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryCredit Risk Management

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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