Strategic Client Success Partner

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.

Join us in improving health care outcomes for all!  We promise to do what’s right, always.

Position Summary:

The Strategic Client Success Partner is responsible for developing and managing relationships with clients, consultants, brokers, and partners. This role involves creating and implementing strategies to maintain and enhance client satisfaction, including collaborating with internal teams to support client needs. The Strategic Client Success Partner serves as the primary point of contact, addressing inquiries, resolving issues, and identifying opportunities for growth. They also analyze client feedback to drive continuous improvement and foster strong relationships built on trust and transparency.

What you will do:

Member and Client Management:

• Develop and implement program strategies to optimize outcomes, enhance client experience, and improve overall plan performance
• Collaborate cross-functionally with internal stakeholders, including implementations, analytics, and account management teams, to align initiatives with client needs and objectives
• Serve as the primary point of contact for clients regarding program performance, outcomes, and strategic recommendations, fostering strong client relationships and trust
• Analyze data and trends to identify opportunities for program enhancement, cost savings, and quality improvement, leveraging insights to drive informed decision-making
• Stay informed on industry trends, regulatory changes, and best practices in program management, incorporating relevant insights into program design and implementation
• Develop and deliver client presentations, reports, and updates on program performance, demonstrating value and ROI to key stakeholders
• Collaborate with clients to tailor programs and initiatives to meet their unique needs, ensuring alignment with organizational objectives and priorities
• Foster a culture of continuous improvement and excellence within the team, promoting professional development, knowledge sharing, and accountability for achieving program objectives
• Participate in client webinars, training sessions, and other educational forums, with occasional travel to client events as needed
• Provide ongoing support, including interpreting plan design, resolving phone, written, and electronic inquiries, and addressing benefit and enrollment issues
• Establish and maintain relationships with key client decision-makers, understand their goals, and determine how the organization can best help them achieve results
• Manage and execute client contractual requirements and guarantees
• Retain and grow client relationships

Performance Monitoring:

• Maintain an understanding of industry trends and provide clients with insights and recommendations
• Meet with clients to discuss trends, review relevant data, and offer recommendations with supporting rationale for strategies
• Lead client discussions on industry trends, review performance data, and provide recommendations to support plan management strategies
• Develop client relationship and strategy plans
• Monitor key performance indicators and facilitate timely interventions
• Analyze and evaluate reporting, and create ad-hoc reports as requested

Collaboration:

• Partner with client team members and internal support teams to deliver best-in-class client service
• Support implementation of new clients, plan changes, and other setup requirements, including gathering requirements, building/coding, quality review, and testing
• Collaborate with the Implementation team during client onboarding to ensure a seamless transition from implementation to client management
• Identify and contribute to process improvement initiatives within the team
• Provide guidance on internal and external collaborative projects and priorities

What you need:

• 5+ years of experience as a Client Manager
• Bachelor’s degree required
• PharmD preferred
• Proficient in Microsoft Office Suite, with emphasis on Microsoft Excel
• Detail-oriented, consultative, strong presenter, with excellent communication and organizational skills
• Skilled at bringing stakeholders together to identify and implement solutions
• Effective and creative problem-solver with strong client management skills
• Ability to balance multiple complex projects, prioritize effectively, and adapt to change
• Exceptional written and verbal communication skills
• Flexible, highly organized, and able to shift priorities as needed
• Ability to travel and present to small and large groups
• Willingness and ability to travel (20-40%)

 What you get:

• To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes.
• To work in a culture where people thrive because when OUR team thrives, OUR business thrives.
• Competitive compensation, including health, dental, vision and other benefits.

Note: 

AffirmedRx is committed to providing equal employment opportunities to all employees and applicants for employment. Remote employees are expected to maintain a professional work environment free of distractions to ensure optimal performance and collaboration.