Our Opportunity:
We are looking for a Staff Software Engineer at our facility in Plantation, Florida to engage as the primary subject matter expert, ServiceNow architect, and overall team tech lead and set technical direction, leading the development team to implement solutions including both configuring ServiceNow, developing customizations and integrations.
What You’ll Do:
- Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented and proposed solution is scalable.
- Responsible for technical deliverables related to ServiceNow configurations and integration development between ServiceNow and other team supported systems.
- Work directly with team members and stakeholders to resolve issues and defects.
- Monitor health, usage, and overall compliance of ServiceNow and its applications.
- Support implementation programs for complex enterprise scale solutions.
- Coordinate with Quality Assurance resources to ensure test cases are properly written / executed from a technical perspective.
- Provide detailed technical design/ documentation details in user stories which are complete, easy for developers to understand, and ready for development.
- Telecommuting permitted.
What You’ll Need:
- Bachelor’s degree in Computer Science, Engineering, or related field and 8 years of experience.
- Will accept Master’s and 6 years of experience.
- Experience must include 6 years in the following: experience supporting the implementation, administration, configuration, and/or development of an ITSM tool;
- Working or developing in any one of the following programming languages: JavaScript, PHP, C, Java, HTML or HTML 5;
- Understanding and implementation experience with at least 3 of the following ServiceNow application suites: ITOM, ITAM, ITSM, HRSM, or IRM;
- ServiceNow core application UI and workflow configuration, report development, integration components (e.g., LDAP, SSO, etc.);
- Web technologies (XML, HTML, Angular JS, Restful API, PowerShell etc.) and developing with JavaScript on the ServiceNow platform; and
- ServiceNow implementation including SNOW architecture, Application UI, Process and solution integration, Workflow design/ configuration, Reporting, and Integration components (SSO, LDAP, etc.).
- Telecommuting permitted.
- The position is eligible for the Employee Referral Program.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
