Staff Site Reliability Engineer

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
This is an exciting opportunity for someone who is passionate about driving innovation, enhancing service reliability, and making a tangible impact on the organization's success.
What you get to do in this role:

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your knowledge and experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
• Lead internal stakeholders and partner teams to improve the reliability, scalability and performance of the infrastructure through improved system design.
• Champion and contribute to a culture of intolerance to manual activity, which results in an automation environment delivering repeatable and scalable response to system issues.

Qualifications
To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Excellent Knowledge of Linux systems.
• Comfortable designing, authoring, testing, and debugging code in a team setting in one of the following languages such as Python, Go, Java, or Ruby.
• Experience working with systems at scale - supporting critical services with focus on automation, observability, availability, and performance.
• Experience with MySQL and PostgreSQL database administration, troubleshooting, and performance tuning.
• Develop and maintain telemetry and monitoring solutions using OpenTelemetry standards to gain deep insights into system behaviour, proactively address issues, optimise performance, and improve efficiency through comprehensive data collection, analysis, and visualisation.
• Proven experience in defining and managing SLAs.
• Collaborate with development teams to ensure new services align with architectural standards and best practices.

Good to have:

• Expertise in Observability and Monitoring of applications, services, and networks at scale.
• Experience with DevOps automation, CI/CD pipeline and agile methodologies such as Gitlab CI-CD.
• Experience writing test specifications and understand the fundamentals of test automation.
• Experience working with Cloud technologies such as Azure and AWS.
• Experience in configuration management of infrastructure using Ansible.
• Experience with Kubernetes to orchestrate the deployment, scaling, and management of containers.
• Hands-on experience with Microsoft Azure, Google Cloud (GCP) and Amazon Web Services (AWS), including designing, implementing, and maintaining reliable and scalable systems.

We also have pluses! They are not a 'must', but please highlight them on your resume if you have any of these: experience with cloud engineering, knowledge of core AI/ML techniques and algorithms, familiar with implementing Chaos engineering principles, experience in incident response process, post-mortem practices, or service best practice standards and web applications engineering.
What you can expect from us:
At ServiceNow, we make work better for everyone - including our own employees. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible for our employees. Win as a Team is part of our culture, and we aspire to wow our customers. We stay hungry and humble and focus on creating belonging. Sustainability, inclusivity, and diversity are key focus areas within our business framework so that we have transparency, equity, and accountability to deliver meaningful, measurable change. With our vision and dedication for a better future already underway. Join us on this journey!
In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, we provide resources to help you and your loved ones be well. From benefits plans and programs, to mental health resources that offer coaching and 24/7 support, to family support resources and parental leave programs - we want to help you take care of yourself and your loved ones. Below is a glimpse into even more of our offerings or click here for a full list :

• Along with holidays, we have company-wide designated global well-being days where everyone is off and can spend time doing what matters most.
• Good working culture to support the balance you need in both work and life.
• Parental leave programs.
• Childcare and caregiving benefits.
• A learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program.
• A global, cross-functional mentoring program.
• We also have team building activities, various employee belonging groups, volunteering, and community outreach programs.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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