At Navan, “It’s all about the user. All of them.” We’re passionate about creating seamless, personalized travel experiences for business travelers around the globe.
The Loyalty & Rewards Product team at Navan is dedicated to designing and building a world-class loyalty experience that incentivizes and delights our most frequent travelers. As our Senior Product Manager responsible for Loyalty & Rewards, you will play a pivotal role in driving innovation and elevating customer engagement with a best-in-class loyalty ecosystem. You’ll collaborate closely with business analysts, UX designers, data analysts, Go-To-Market teams, and engineers to conceptualize, create, and launch highly impactful loyalty capabilities tailored specifically to the needs of frequent flyers.
This role requires deep expertise in developing loyalty and rewards solutions, ideally with previous exposure to airline and/or hotel loyalty programs. The successful candidate will be customer-obsessed, data-driven, and passionate about enhancing the user’s travel journey through personalized rewards, inspiring loyalty, and improving the overall travel experience.
What You’ll Do:
- Develop and own the vision, strategy, and roadmap for Navan’s Loyalty & Rewards program to drive engagement and retention of frequent business travelers.
- Design and implement innovative loyalty features and reward mechanisms based on competitive insights, user research, performance metrics, and analytics.
- Collaborate with UX, data analysts, developers, and business stakeholders to ensure the product strategy is properly translated across teams and delivered successfully.
- Actively conduct and integrate feedback from frequent travelers and enterprise stakeholders into the growth and optimization of the loyalty offering.
- Become the subject matter expert on customer loyalty, rewards best practices, airline/hotel loyalty trends, competitor programs, and industry benchmarks to continuously evolve Navan’s loyalty strategy.
- Define measurable goals, establish KPIs, and closely track program performance to inform roadmap prioritization and deliver maximum impact.
What We’re Looking For:
- 5+ years experience in product management, preferably building customer loyalty and rewards programs for airlines, hotels, or leading consumer brands.
- Proven track record of successfully developing, launching, and scaling loyalty products and features, with measurable results on retention and customer lifetime value.
- Expertise in analyzing loyalty program metrics, customer data, user behavior insights, and performance analytics to improve product offer.
- Experience leading highly cross-functional teams, including business analysts, UX designers, data scientists, and engineers.
- Exceptional ability to prioritize ruthlessly based on business impact, customer value, and product vision—consistently demonstrating sound decision-making skills.
- Strong analytical background combined with deep user empathy and intuition.
- Excellent verbal and written communication skills to articulate clearly with both technical teams and non-technical stakeholders.
- Bachelor’s degree or equivalent experience. Relevant technical, product, or marketing education/experience preferred.
- Passionate about travel, loyalty ecosystems, and delivering exceptional user experiences.
Join Navan and help shape the future of loyalty for global business travelers—creating experiences they can't imagine traveling without!
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
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What We Do
Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.
Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. In Oct 2022, Navan announced its Series G upround at a post-money valuation of $9.2B to help accelerate future growth plans.
In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as three days a week in-office.
