We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
Position Overview
The Hartford is seeking a Staff Reliability Engineer within the CTO organization and will have end-to-end technical accountabilities in reliability engineering, production support, and application operations for a product within personal lines portfolio in a highly distributed, integrated, multi-platform environment
We are looking for a Staff Reliability Engineer who:
Hands-on experience designing and configuring Duck Creek Policy and/or Billing modules
Has a strong technical understanding of complex traditional and modern architectures and systems
Fundamentally treats Production Support as a Software and Systems Engineering Problem
Has natural inclination to automate and drive self-healing capabilities
Has innate curiosity of how systems work and is a continuous learner
Applies pragmatic design patterns, reliability, and incident management best practices to build solutions for complex problems
Key Responsibilities
Ensure operational excellence. Independently drive the triaging and service restoration of all critical incidents and minimize the impact to business.
Ensure stability and performance of the systems in application portfolio across both production and pre-production environments.
Continuously improve the observability of our technology stack by evolving the usage of logs, metrics, tracing, dashboards, monitoring alerts, and integration of metrics with CI/CD pipelines.
Guide the use of best-in-class software engineering standards, tools, and design practices to enable highly available and performant customer-facing applications.
Lead adoption of metrics of overall application health - availability, performance, monitoring, alerting, quality, currency and resiliency
Perform troubleshooting, analysis, research and resolution of production incidents using advanced query and programming skills
Oversee application quality and integrity during production support changes through the software development life cycle, including accuracy of technical designs, build, testing and implementation.
Drive root cause analysis and permanent solution through sound problem management practices.
Ensure transition from development to production meets or exceeds all operational requirements.
Ensure strict adherence to IT regulatory and compliance requirements for all applications, drive remediation of all internal, regulatory and SoX audit findings.
Ensure that all technical documentation and artifacts are accurately prepared, maintained and cataloged.
Required Skills & Experience:
7+ years of software engineering experience, with 5+ years handson development on the Duck Creek platform.
Deep experience configuring and extending Duck Creek Policy and/or Billing, including rating, forms, rules, billing schedules, and/or payment workflows.
Experience in full-stack including software components, database, platforms and network infrastructure
Degree in Computer Science or related disciple with at least 5+ years of hands-on experience in IT systems analysis, design, development and application support.
Strong understanding of object-oriented programming principles and concepts with prior or current development experience in one or more of the following languages: C#/.Net , Java, Restful and Soap Web Services, HTML5, CSS, AJAX, JavaScript, JSON, XML
Thorough understanding and experience with SQL/T-SQL/PL SQL on SQL Server or Oracle relational database technologies
Experience with continuous integration and DevOps methodologies, preferred tools such as GitHub, ADO, Jenkins, Nexus, Rally, SonarQube etc..
Familiarity with observability tools like Dynatrace and Splunk is essential
Solid understanding of technologies that support the services offered for cloud applications (e.g., AWS, Azure, GCP) is essential and Gen AI solutions is a plus
Firm analytical and problem-solving skills
Nice to Have
Understanding of technologies that support the services offered for cloud applications (e.g., AWS, Azure, GCP) and Gen AI solutions is a plus
What We Offer
Collaborative work environment with global teams.
Competitive compensation and comprehensive benefits.
Continuous learning and growth opportunities in geospatial and risk analytics technologies.
About Us | Our Culture | What It’s Like to Work Here
Skills Required
- 7+ years of software engineering experience
- 5+ years hands-on development on the Duck Creek platform
- Degree in Computer Science or related field
- Experience configuring and extending Duck Creek Policy and/or Billing
- Strong understanding of object-oriented programming principles
- Experience with SQL/T-SQL/PL SQL
- Experience with continuous integration and DevOps methodologies
- Familiarity with observability tools like Dynatrace and Splunk
The Hartford Financial Services Group, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Hartford Financial Services Group, Inc. and has not been reviewed or approved by The Hartford Financial Services Group, Inc..
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Retirement Support — The retirement savings plan pairs matching with an additional company contribution and guidance, strengthening long‑term financial security. Consistent 401(k) generosity elevates perceived total compensation across roles.
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Leave & Time Off Breadth — Paid time off, holidays, and paid leaves are described as generous and accessible, supporting work‑life balance. The ability to take meaningful time away adds value beyond base pay.
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Healthcare Strength — Health, dental, and vision options are comprehensive, with supplemental coverages that help manage out‑of‑pocket costs. Mental health resources, EAP access, and wellness programs further reinforce overall benefits value.
The Hartford Financial Services Group, Inc. Insights
What We Do
Human achievement is at the heart of what we do. We put our belief into action by not only ensuring individuals and businesses are well protected, but by going even further – making an impact in ways that go beyond an insurance policy
