Staff Content Designer — Grow Squad

Posted 10 Days Ago
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London, Greater London, England
Hybrid
Senior level
Fintech • Mobile • Payments • Software • Financial Services
Wise is one of the fastest growing fintechs in the world and we’re on a mission to make money without borders a new norm
The Role
The Staff Content Designer focuses on understanding customer needs and creating intuitive content experiences for Wise's financial products, collaborating across teams to enhance content quality and customer-centered design.
Summary Generated by Built In
Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

How should global money work? How do you take a complex, stressful experience and make it simple, calming even? How do you challenge the way it’s always been done? How do you collaborate in a human-centred way to ship work you’re truly proud of?
 

These are just a few of the challenges a Staff Content Designer will work on as part of Wise’s global mission to build an open, fair, and human financial system. Right now we move £6 billion every month for over 12 million people. But we're only 2% done — because people without borders deserve money without borders.

 

What you’ll be doing:

You’ll be working with the cross-functional teams that make up Grow — a squad that’s rethinking how people can earn a return on all of their money, no matter the currency, goal or risk appetite. 
 

In this role, you’ll focus on enabling Wise customers to earn a return on their money. You’ll invest time in deeply understanding our customers and their needs, so that you can design and deliver experiences that make complex processes like choosing an investment product, understanding gains or paying tax easy and effortless. You’ll build systems that help the squad bring the product to new markets, balancing a global vision with local nuance.

You'll also be part of the Content Guild, and will regularly collaborate with the content community across Wise.

 

Here’s how you’ll contribute:

  • Get to know our customers, building empathy and a deep understanding of their needs 

  • Use your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences that customers love

  • Influence teams and stakeholders to increase customer-centeredness, creativity, and content quality across the squad

  • Work with designers from other squads to build a single, seamless experience for customers

 

This role will give you the opportunity to:

  • Deliver impact and ship work you’re proud of

  • Own content projects from end-to-end

  • Elevate content quality — defining what good looks like in the squad, then helping deliver it

  • Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money

 

About you:

  • You’re an accomplished Staff Content Designer with extensive experience shipping world-class consumer products

  • You’re comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment

  • You have an eye for quality. You know how to deliver it yourself, and how to support other designers to do the same

  • You’re influential, inspiring, and able to work with others in a culture that values autonomy and empowerment

  • You’re highly empathetic, both to customers and the people you work with

  • You’re a trusted partner who builds effective relationships with your peers across the business

 

Heads up, this probably isn’t for you if:

  • Your experience is mostly in marketing content, advertising, copywriting, journalism or social media — and you have no hands-on experience of content design or working in UX
     

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

What the Team is Saying

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Pavan
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The Company
6,500 Employees
Year Founded: 2011

What We Do

Wise is a global technology company, building the best way to move and manage the world's money.

With Wise Account and Wise Business, people and businesses can hold 40 currencies, move money between countries and spend money abroad. Large companies and banks use Wise technology too; an entirely new network for the world's money. Launched in 2011, Wise is one of the world’s fastest growing, profitable tech companies.

In fiscal year 2025, Wise supported around 15.6 million people and businesses, processing over $185 billion in cross-border transactions and saving customers around $2.6 billion.

Why Work With Us

We’re truly global in who we are, how we work, and how we build. Everything we do is centred around creating a world of money that’s fast, easy, fair. And open to all. Everyone who works here owns a piece of Wise, from the work they do, to the stock they hold.

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Wise Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We expect new joiners in the office most days to build connections and learn from colleagues for their first six months. After that, most Wisers split their working week between the office and home, typically coming in at least 12 times a month.

Typical time on-site: Not Specified
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