The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.
The RoleReporting to the customer support and training Team-Lead, the Technical Support Engineer will be responsible for providing remote and/or onsite technical support and training activities for Aspentech SSE modeling products, including SKUA, RMS, and EPOS.Your ImpactThe role entails utilizing technical expertise and interpersonal skills to guide users in effectively onboarding to the software, ensuring a thorough understanding of its functionalities and workflows. The specialist will collaborate with users to optimize workflows, enhance project efficiency, and actively identify and pursue business opportunities within customer accounts to expand Aspentech Software's presence.
You will also work with our local IT and Sys Admin team to always maintain our systems operational and functional.
- Provide loyalty-inspiring customer service that drives user engagement and sustains product usage.
- Support clients locally or remotely by helping them grow their knowledge of AspenTech software and workflows, while properly using internal procedures and systems for support, tracking, and reporting. Escalate complex issues to R&D when needed.
- Troubleshoot and resolve complex technical and/or engineering-related problems reported by customers using AspenTech’s proprietary software.
- Deliver high-quality training classes based on relevant geoscience principles and upstream workflows, and develop or maintain customer-focused training materials for new releases and industry applications.
- Develop long-term relationships with assigned users by understanding their challenges and working closely with Account Management and Technical Sales teams to address them using AspenTech solutions.
- Work within the AspenTech SSE interdisciplinary team on customer engagement activities, including preparing and summarizing technical proof of concepts, proposals, and recommendations.
- Conduct pre-sales consultations to identify business problems, analyze client or prospect needs, and position AspenTech products as solutions. Proactively support sales efforts in collaboration with Account Managers and Technical Sales teams.
- Maintain and expand knowledge of the scientific principles behind the software, as well as current technologies, workflows, support standards, and troubleshooting techniques, leveraging the company knowledge base.
- Participate in customer projects, proof of concepts, and technical activities, as well as local industry events and tradeshows when required.
- Perform additional activities such as conducting health checks on assigned accounts, delivering onsite support and consultancy, deploying AspenTech solutions in customer environments, contributing to departmental improvement projects, and authoring technical white papers for the company knowledge base.
- Bachelor's degree in Geology, Geophysics, Petroleum Engineering, or a related field.
- Master's degree in a related field is preferred.
- 5 years of relevant experience in Reservoir Modeling and characterization.
- Solid geomodelling project execution track record.
- Previous experience with Aspentech SSE Software for Modeling (SKUA/RMS) is a plus.
- Working knowledge of reservoir engineering/ uncertainty analysis tools is a plus.
- Proficient in Portuguese and English; Spanish proficiency is a plus.
- Knowledge of New or Renewable Energy workflows (like CCS, Geothermal Energy) is a plus.
- Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills.
- Ability to identify opportunities that create value for customers with a strong customer first mindset.
- Ability to manage multiple responsibilities and competing priorities.
- Ability to travel. Travel is usually less than 30% and may occasionally be international.
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Skills Required
- Bachelor's degree in Geology, Geophysics, Petroleum Engineering, or a related field
- 5 years of relevant experience in Reservoir Modeling and characterization
- Proficient in Portuguese and English
- Previous experience with Aspentech SSE Software for Modeling (SKUA/RMS)
Aspen Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Aspen Technology and has not been reviewed or approved by Aspen Technology.
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Healthcare Strength — Health coverage is described as strong, with comprehensive medical, dental, and vision plans and high-quality carrier options. Several recent remarks characterize the health insurance as "great" or "amazing," with low copays noted in some cases.
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Parental & Family Support — Maternity and paternity leave receive consistently positive mentions and are characterized as well-reviewed. Company materials also highlight family-oriented benefits alongside core coverage.
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Leave & Time Off Breadth — The package includes vacation/PTO, paid holidays, and sick leave, with multiple indications of generous paid time off. Dedicated volunteer hours and well-regarded leave policies reinforce breadth in time-away benefits.
Aspen Technology Insights
What We Do
AspenTech is a global leader in asset optimization software helping the world’s leading industrial companies run their operations more safely, efficiently and reliably – enabling innovation while reducing waste and impact on the environment. AspenTech software accelerates and maximizes value gained from digital transformation initiatives with a holistic approach to the asset lifecycle and supply chain. By introducing effective AI modeling to traditional principles of process engineering, AspenTech delivers a faster and more accurate analysis of efficiency and performance boundaries. The real-time data and actionable insights delivered by our software help customers push the boundaries of what’s possible.
