Sr Technical Program Manager - Zelle

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Zelle Sr. Technical Program Manager

Overall Purpose

Responsible for leading and delivering complex business and technical projects, including project planning and execution spanning multiple organizations, successfully partnering to define and deliver solutions and mechanisms that have a long-term beneficial impact on a product, company technology, or on engineering overall. Ensures project follows product and project methodologies and is completed on time, on budget, and in scope. Engage in cross-organizational business and/or technology influence during the full project lifecycle of large complex innovative programs aimed at improving the efficiency and lowering the cost of EWS products. Define high level technical requirements and design, works with engineering teams, product owners and/or business stakeholders to ensure projects are successful and meet business objectives while identifying risks and solving technical challenges. 

Essential Functions

• Own and manage multiple aspects of multiple interrelated project workstreams independently with multiple engineering team(s) across multiple organization to successfully deliver cross-functional projects from inception to completion that are of a high quality (e.g., secure, testable, maintainable, low-defects).

• Enforcing EWS specific product and project lifecycle process from discovery to post deployment process in compliant with Audit, Risk and Compliance committee.

• Report on project tracking including results, metrics, test, and deployment management activities to stakeholders.

• Prepare detailed project plans for all phases of the project as well as status reporting regarding project and program milestones, success criteria, deliverables, dependencies, and risks to all stakeholders up to and including executive leadership.

• Monitor projects on an ongoing basis, evaluate progress, proactively work with the project team to mitigate risks, and resolve issues as they arise.

• Define high level technical requirements and design, work with technical leadership to drive end to end solutions, Oversee and influence technical decisions and provide technical insights to ensure alignment and quality delivery.

• Identify, manage, and mitigate project risks by developing contingency plans.

• Communicate ideas effectively, both verbally and in writing, to all types of audiences including Senior leadership. You foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (build consensus). You collaborate successfully with customers, stakeholders, and engineering teams.

• Manage stakeholder expectations and provide regular updates on project progress, risks, and milestones. Optimizes cross-team processes that improve engineering team efficacy and delivery. 

• Maintain comprehensive project documentation, including technical specifications, project plans, and status reports.

• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education and experience typically obtained through completion of a bachelor’s degree in business and/or Computer Science or related field.

• Minimum of 8 years of related experience managing large complex projects in a technical or software development environment.

• Strong technical background and experience working with engineering or development teams.

• Experience in financial institutions or similarly regulatory industries and/or software development processes with background in the data processing environment, application systems, and communication systems.

• Strong team player with ability to coach/mentor others.

• Effective relationship building and team collaboration skills leading diverse, cross-functional teams on one or more, complex projects simultaneously.

• Effective written, verbal, and presentation communication skills with ability to tailor to varying audiences. Confidence and poise to present at all levels effectively.

• Highly engaged, self-starter with ability to balance achieving results and fostering collaboration.

• Proactive in identifying and driving process improvements within the organization driving efficiencies.

• Strong organizational, leadership, and communication skills.

• Actively mentoring and educating the larger community on best practices.

• Background and drug screen.

Preferred Qualifications

• Agile / ScrumMaster certifications and/or related certifications.

• PMP, PRINC and/or related certifications.

• Lean Six Sigma or Project Management certification and/or related certifications.

• Demonstrated people leadership in business and technical environments.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers. Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

The pay scale for this position in:

Phoenix, AZ in USD per year is: $150,000 - $170,000.

San Francisco, CA in USD per year is: $185,000 - $200,000.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Additionally, candidates are eligible for a discretionary bonus, and benefits.

Some of the Ways We Prioritize Your Health and Happiness 

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.