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Navixus provides strategy, consulting and leading-edge technologies to make the most of every customer touchpoint.
The Role
Job Summary
Job Title: Support Engineer Location: Bangalore /Pune Experience: 5‿7 years in SAP BASIS & HANA DB Shift: 24x7, WFO Job Summary We are seeking an experienced SAP Basis Administrator to provide L2/L3 support for complex SAP landscapes, including S/4HANA, Solution Manager, BTP, Azure hosted environments, and SAP Web applications. The ideal candidate will demonstrate deep technical expertise in BASIS and HANA/Sybase database administration, proactive issue resolution, and cross functional coordination in a managed service delivery model. This role demands operational excellence, SLA adherence, and continuous learning in a dynamic global support setup. Key Responsibilities Deliver L2/L3 technical support for SAP BASIS infrastructure in compliance with SLAs and KPIs. Manage SAP systems including S/4HANA, Solman, BTP, and SAP Web applications hosted on Azure. Perform system upgrades, kernel patching, add on installations, and SSL certificate management. Administer HANA and Sybase databases, including backup, recovery, performance tuning, and space management. Execute BASIS operations such as system refreshes, client copies, parameter changes, job scheduling, RFC configuration, and SICF services. Handle P1/P2 incidents with urgency and precision, ensuring timely resolution and de escalation. Monitor system performance, memory usage, and troubleshoot critical issues across SAP landscapes. Participate in root cause analysis (RCA), documentation, and continuous improvement initiatives. Coordinate with cross functional teams for seamless delivery of services in a 24/7 global support model. Track and report SLA/KPI metrics; ensure compliance with ITIL best practices. Support onboarding and mentoring of junior team members; contribute to knowledge sharing and team enablement. Stay current with SAP technologies, tools, and industry trends; actively pursue cross skilling opportunities. Participate in team meetings, service reviews, and operational governance forums. Prior experience in ECS (Enterprise Cloud Services) will be considered an advantage. Required Skills & Competencies Strong hands on experience in SAP BASIS administration (5‿10 years). Proficiency in managing S/4HANA, Solman, BTP, and SAP Web applications. Expertise in HANA and Sybase database operations. Solid understanding of system architecture, performance tuning, and memory management. Experience in managed service delivery and global support environments. Familiarity with ITIL processes and SLA/KPI tracking. Excellent troubleshooting, documentation, and communication skills. Ability to work in high pressure scenarios and coordinate across teams. Willingness to work in rotational shifts and support critical business operations.
Job Title: Support Engineer Location: Bangalore /Pune Experience: 5‿7 years in SAP BASIS & HANA DB Shift: 24x7, WFO Job Summary We are seeking an experienced SAP Basis Administrator to provide L2/L3 support for complex SAP landscapes, including S/4HANA, Solution Manager, BTP, Azure hosted environments, and SAP Web applications. The ideal candidate will demonstrate deep technical expertise in BASIS and HANA/Sybase database administration, proactive issue resolution, and cross functional coordination in a managed service delivery model. This role demands operational excellence, SLA adherence, and continuous learning in a dynamic global support setup. Key Responsibilities Deliver L2/L3 technical support for SAP BASIS infrastructure in compliance with SLAs and KPIs. Manage SAP systems including S/4HANA, Solman, BTP, and SAP Web applications hosted on Azure. Perform system upgrades, kernel patching, add on installations, and SSL certificate management. Administer HANA and Sybase databases, including backup, recovery, performance tuning, and space management. Execute BASIS operations such as system refreshes, client copies, parameter changes, job scheduling, RFC configuration, and SICF services. Handle P1/P2 incidents with urgency and precision, ensuring timely resolution and de escalation. Monitor system performance, memory usage, and troubleshoot critical issues across SAP landscapes. Participate in root cause analysis (RCA), documentation, and continuous improvement initiatives. Coordinate with cross functional teams for seamless delivery of services in a 24/7 global support model. Track and report SLA/KPI metrics; ensure compliance with ITIL best practices. Support onboarding and mentoring of junior team members; contribute to knowledge sharing and team enablement. Stay current with SAP technologies, tools, and industry trends; actively pursue cross skilling opportunities. Participate in team meetings, service reviews, and operational governance forums. Prior experience in ECS (Enterprise Cloud Services) will be considered an advantage. Required Skills & Competencies Strong hands on experience in SAP BASIS administration (5‿10 years). Proficiency in managing S/4HANA, Solman, BTP, and SAP Web applications. Expertise in HANA and Sybase database operations. Solid understanding of system architecture, performance tuning, and memory management. Experience in managed service delivery and global support environments. Familiarity with ITIL processes and SLA/KPI tracking. Excellent troubleshooting, documentation, and communication skills. Ability to work in high pressure scenarios and coordinate across teams. Willingness to work in rotational shifts and support critical business operations.
What the Team is Saying
Kim
Director
Navixus | Tech Mahindra Compensation & Benefits Highlights
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Healthcare Strength — Offerings include medical, dental, vision, mental‑health benefits, FSA, wellness programs, and pet insurance. Corporate materials also describe health and accident insurance and maternity/parental coverage for permanent employees, reinforcing comprehensive protection.
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Flexible Benefits — Work models include hybrid/remote options, flexible schedules, and a remote‑work program. A home‑office stipend and related setup support are listed for eligible roles.
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Leave & Time Off Breadth — Paid holidays, PTO/sick time, and floating holidays are explicitly included. Parental and family leave, bereavement, and volunteer time are also highlighted in public materials.
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The Company
What We Do
At Navixus, we’re reinventing the customer experience (CX). We help enterprise-level companies solve the most complex CX and contact center problems. We equip our Clients with the strategies, technologies, cross-platform analytics and out of the box, fresh ideas so they can provide their customers with world-class service experiences, and interact across multiple channels.
Why Work With Us
At Navixus you have an opportunity to positively impact the way our clients engage with their customers which in turn improves their customer experience and business outcomes. If you are looking to grow your career, learn more, develop new skills, and work in a highly collaborative environment then you’ve come to the right place.
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About our Teams
Navixus | Tech Mahindra Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid model encompasses a team of remote employees who have access to the office in the Denver metro anytime they like.
Typical time on-site:
Not Specified
Englewood, CO
The Denver Tech Center is just south of the city of Denver. We are walking distance to the Lincoln Avenue RTD station, restaurants, trails, and more.
