Sr. Observability Platform Engineer

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

American Express Global Business Travel (Amex GBT) is seeking an accomplished Senior Observability Platform Engineer to lead the design, development, and evolution of our enterprise observability infrastructure. In this strategic role, you will architect scalable observability solutions, mentor engineering teams, and drive innovation in monitoring and system reliability across our global technology ecosystem.

What You'll Do:

• Architect and lead the design of comprehensive observability platforms leveraging ELK Stack, New Relic, Datadog, Alertsite, and emerging technologies 

• Establish observability standards, best practices, and governance frameworks across the organization 

• Mentor and guide junior engineers and platform teams in observability implementation and optimization 

• Develop advanced monitoring strategies, custom dashboards, and intelligent alerting frameworks 

• Lead cross-functional initiatives to instrument applications and infrastructure for end-to-end visibility 

• Optimize observability infrastructure for scalability, cost-efficiency, and performance at enterprise scale 

• Conduct technical evaluations and recommendations for new observability tools and platforms 

• Design and implement automated remediation workflows and self-healing capabilities 

• Lead incident response efforts and drive post-incident analysis and continuous improvement 

• Collaborate with security and compliance teams to ensure observability meets regulatory requirements 

• Present technical insights and recommendations to senior leadership and stakeholders 

• Contribute to technical documentation, runbooks, and knowledge base development 

What We're Looking For:

• 8+ years of experience in platform engineering, DevOps, systems engineering, or related roles 

• 6+ years of hands-on expertise with enterprise observability platforms (ELK Stack, New Relic, Datadog, Alertsite, or similar) 

• Deep understanding of monitoring architectures, logging strategies, metrics collection, distributed tracing, and alerting frameworks 

• Demonstrated expertise in designing and implementing centralized logging solutions at scale 

• Proven experience creating and maintaining comprehensive monitoring dashboards and visualizations 

• Strong hands-on experience implementing synthetic monitoring and end-to-end transaction monitoring 

• Deep expertise in Application Performance Monitoring (APM) concepts, implementation, and optimization 

• Extensive experience with Real User Monitoring (RUM) and digital/browser/mobile app observability 

• Advanced understanding of alerting best practices, alert management, and incident response 

• Deep knowledge of SLI/SLO definition, measurement, and tracking methodologies 

• Expertise in defining, measuring, and tracking MTTA, MTTR, MTTD, and other incident metrics 

• Advanced proficiency in scripting and programming languages (Python, Go, Bash, or similar) 

• Extensive experience with cloud platforms (AWS, Azure, or GCP) and multi-cloud environments 

• Strong expertise in containerization and orchestration (Docker, Kubernetes) 

• Proven experience designing and implementing Infrastructure as Code solutions (Terraform, CloudFormation, Ansible) 

• Demonstrated leadership and mentoring capabilities 

• Strong problem-solving abilities and experience with complex system troubleshooting 

Preferred Qualifications:

• Experience architecting observability solutions for large-scale, distributed systems 

• Expertise with multiple observability platforms and comparative knowledge 

• Background in APM (Application Performance Monitoring) and advanced monitoring techniques 

• Experience with machine learning-based anomaly detection and intelligent alerting 

• Knowledge of OpenTelemetry, or other advanced instrumentation technologies 

• Familiarity with chaos engineering and resilience testing 

• Security and compliance monitoring expertise (SIEM integration, audit logging) 

• Published articles, conference talks, or open-source contributions in observability domain 

• Relevant certifications (AWS, GCP, Azure, or vendor-specific observability certifications) 

• Experience in financial services or enterprise environments 

Location

Click here to learn more about the benefits we offer in Mexico.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!