Navixus | Tech Mahindra

Sr. Network Support Engineer

Posted 3 Hours Ago

Be an Early Applicant

Pune, Maharashtra, IND

Hybrid

Senior level

Artificial Intelligence • Natural Language Processing • Professional Services • Analytics • Consulting • Conversational AI • Generative AI

Navixus provides strategy, consulting and leading-edge technologies to make the most of every customer touchpoint.

The Role

Provide Level 2/3 network operations and support for core and ISP services, including monitoring, troubleshooting, hardware installation/repair, firewall and load balancer management, change-control implementation, ticketing and carrier escalations, and participation in a 24x7 on-call rotation.

Summary Generated by Built In

Job Summary
Verizon Visible is looking for a dynamic and motivated Support Engineers/Leads to join a growing team. If you are customer focused with creative problem solving skills and have experience supporting technology teams this role may be for you.

As a member of our team you will have the opportunity to develop your career while supporting Verizonâ€¿s Visible services, platforms. This is a fantastic opportunity to leverage your communication, technical, and problem solving skills to impact millions of customers.

Detailed Job Description for Network Ops GCP/Core Network, Firewall, Load Balancing

Ensure stable and reliable ISP network services (e.g. access products, service networks and
core network).
Day to day network performance monitoring.
Network troubleshooting and fault analysis; hardware troubleshooting and repair.
Trouble ticket generation and response; carrier interface and escalations.
Deployment and maintenance of network monitoring, analysis and reporting tools.
Application of configuration changes via our change control systems and processes.
Installation of network hardware and software.
The Network Operations Engineer will offer Level 2 and Level 3 Network Support that includes operation and change management.
The Engineer fulfils the request for Network Devices, Firewalls, Load balancing and Optimization.
The professional will examine, evaluate and monitor the incoming network change requests.
Participate in a 24x7 call out as per ROTA.

What You will bring

5+ years overall experience in multiple cloud environments
Minimum 2 3 years Google Cloud Platform (GCP) experience and in a client facing role.
Ability to communicate effectively to business and technical stakeholders within the business for operational, project and deployment activities have an appreciation of the risk associated with supporting a high profile network environment

Skills Required

5+ years overall experience in multiple cloud environments
2-3 years Google Cloud Platform (GCP) experience in a client-facing role
Level 2 and Level 3 network support experience (core network, ISP services)
Experience with firewalls, load balancers, and network device configuration
Network performance monitoring, troubleshooting, fault analysis and hardware repair
Deployment and maintenance of network monitoring, analysis and reporting tools
Experience applying configuration changes via change control systems and processes
Ability to communicate effectively with business and technical stakeholders
Participation in a 24x7 on-call rotation (ROTA)

What the Team is Saying

Navixus | Tech Mahindra Compensation & Benefits Highlights

Healthcare Strength — Offerings include medical, dental, vision, mental‑health benefits, FSA, wellness programs, and pet insurance. Corporate materials also describe health and accident insurance and maternity/parental coverage for permanent employees, reinforcing comprehensive protection.
Flexible Benefits — Work models include hybrid/remote options, flexible schedules, and a remote‑work program. A home‑office stipend and related setup support are listed for eligible roles.
Leave & Time Off Breadth — Paid holidays, PTO/sick time, and floating holidays are explicitly included. Parental and family leave, bereavement, and volunteer time are also highlighted in public materials.

Learn more about Navixus | Tech Mahindra's Compensation & Benefits →

Navixus | Tech Mahindra Insights

What's It Like to Work at Navixus | Tech Mahindra? Navixus | Tech Mahindra Culture & Values Navixus | Tech Mahindra Career Growth & Development What's the Work-Life Balance Like at Navixus | Tech Mahindra? Navixus | Tech Mahindra Leadership & Management Navixus | Tech Mahindra Company Growth, Stability & Outlook

View all jobs at Navixus | Tech Mahindra

View Navixus | Tech Mahindra Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

Englewood, CO

830 Employees

Year Founded: 2009

What We Do

At Navixus, we’re reinventing the customer experience (CX). We help enterprise-level companies solve the most complex CX and contact center problems. We equip our Clients with the strategies, technologies, cross-platform analytics and out of the box, fresh ideas so they can provide their customers with world-class service experiences, and interact across multiple channels.

Why Work With Us

At Navixus you have an opportunity to positively impact the way our clients engage with their customers which in turn improves their customer experience and business outcomes. If you are looking to grow your career, learn more, develop new skills, and work in a highly collaborative environment then you’ve come to the right place.