Sr Manager, Records Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

JOB PURPOSE 

The US Records Management Office oversees the proper handling of CIBC records for regulatory and operational requirements for the US Region. The Records Management Senior Manager is responsible for leading the Records Management Office to ensure the proper handling, storage, and retrieval of CIBC records in compliance with regulatory and operational requirements. This role involves strategic planning, policy development, and collaboration with internal clients to manage both hard copy and electronic records. The Records Management Senior Manager will drive initiatives to enhance records management practices, ensure compliance, and support the integration of new technologies and users into existing platforms. Occasional travel to CIBC business centers may be required.

Key Responsibilities

• Monitor US compliance to the Enterprise Data Lifecycle Management Policy
• Ensure alignment to Legal, Privacy, Compliance and Information Security requirements
• Train associates on CIBC’s content repositories
• Assist in integrating new users onto existing platforms as part of the US Region integration strategy
• Contribute to projects aligned with new legislation
• Assist application owners with onboarding new applications with Records Management functions
• Set team goals and objectives and monitor progress towards meeting them

Who You Are

• You possess knowledge in records management standards and best practices, such as ISO 15489, AIIM and ARMA
• You demonstrate the ability to design and implement records management processes and procedures, such as retention schedules, disposition plans, and metadata schemes
• Your skills extend to working in various areas to classify, index, store, retrieve, and dispose of records using appropriate methods and tools, such as barcodes, scanners, and shredders.
• Your capabilities include training and supervising associates on records management tasks and providing guidance and support.
• Your effective communication skills enable collaboration with both internal and external stakeholders on records management issues and facilitate solutions.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.  
• For People Managers: As a manager of people, this job must ensure all employees within the business unit comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

AUTHORITIES/DECISION RIGHTS

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.
• For People Managers: As a manager of people, this job has the authority to assign tasks to employees within their span of control, select individuals for hire, assess individual performance, make employee compensation decisions and take disciplinary measures up to and including termination.

CONDUCT & CULTURE RISK

Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments.  We all are accountable for managing risk.

As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes:

• Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controls
• At all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goals
• Understanding and following the qualitative and quantitative components of our Risk Appetite Statements
• Completing all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakings
• Escalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes and controls
• Speaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members or other stakeholders
• Escalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC’s reputation as a leading financial institution

KNOWLEDGE AND SKILLS

• Bachelor's degree or equivalent experience.
• Minimum 10 years of experience in the information governance field
• Prefer at least one professional certification i.e. Certified Information Professional (CIP) or Certified Records Manager (CRM).
• Familiarity with MS 365 suite of tools including MS Office, Power BI, Microsoft Power Platform and potentially other RPA/BI platforms such as Alteryx, SQL, Tableau, and Cognos
• Familiarity with records management software and systems, such as SharePoint, OpenText Content Server, Documentum, and Laserfiche or similar applications
• Ability to handle multiple tasks both technical and administrative concurrently
• Ability to establish productive relationships with multiple internal clients and departments. Comfortable interacting with a variety of management levels.
• Excellent time management skills and ability to deliver on client’s requests

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $113,000.00 - $150,000.00 for the Chicago market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays, and 401(k), in addition to other special perks reserved for our team members.
 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-70 W Madison St, 8th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Analytical Thinking, Business Operations, Mentoring Staff, Operations Management, Operations Support, People Management, Prioritization, Process Improvements, Resource Allocation