Sr. Manager, Post Sales Strategy & Operations

Ready to be a Titan?

We are seeking an exceptional and driven Senior Manager of Post Sales Strategy & Operations to join our Revenue Strategy & Operations team. This is a pivotal, high-profile role where you will directly contribute to ServiceTitan’s success by optimizing all post-sales functions, including Professional Services and Customer Success.

Your success will be measured by driving a world-class customer experience, resulting in significant improvements in product adoption, measurable customer outcomes, revenue retention, and expansion.

This is a true hybrid strategy and operations leadership position. You will work daily alongside executive stakeholders across Revenue Strategy & Operations, FP&A, Corporate Engineering, and Senior Post-Sales Leadership. You will be responsible for both delivering scalable analytics and reporting, and spearheading transformative business process changes. The ideal candidate possesses a unique blend of analytical rigor, executive project management, and process optimization expertise. You will have the opportunity to quickly take day-to-day ownership of your team, key strategic initiatives, and their outcomes.

What you'll bring:

• Pioneer and Lead High-Impact Initiatives: Own and drive key initiatives, moving from strategic incubation and opportunity identification through to flawless ongoing execution and iteration across business performance reporting and continuous process/system improvements.

• Define the Data Foundation: Champion the development of highly scalable, accurate, and tailored databases that will serve as the indispensable source of truth for all critical post-sales data across the organization.

• Lead Strategic Deep Dives: Ideate, lead, and execute rigorous analysis and deep dives (in collaboration with cross-functional partners) into the highest-priority strategic topics, such as identifying the ultimate drivers behind quarter-over-quarter churn trends across different markets.

• Elevate Team Performance: Lead a global team dedicated to delivering high-quality, scalable reporting, critical insights, and process improvement initiatives with an extraordinary emphasis on quality and future-proofing.

• Drive Cross-Functional Alignment: Partner seamlessly with Business Technology (BizTech), FP&A, Post-Sales Leaders, and the broader RevOps teams to ensure cohesive strategy and execution.

• Influence Executive Decision Making: Prepare and present compelling insights, status updates, and strategic recommendations to senior leaders and cross-functional stakeholders to drive decisive action and strategic shifts.

What you'll bring:

• A minimum of 6+ years of progressive work experience, ideally combining roles at high-growth technology companies and/or top-tier management consulting.

• Demonstrated functional experience in operations, business operations, or strategy within the SaaS space is highly preferred.

• Expertise in conducting complex quantitative and qualitative analyses (e.g., customer research, advanced data analysis, customer segmentation strategies), including proficiency with advanced analytical tools and/or AI.

• Proven ability to navigate extreme system and data complexity, and to construct cohesive, long-term strategies for building scalable analytical tools and processes.

• A powerful ability to distill the most complex issues into clear, concrete action plans; manage flawless execution; and consistently drive significant business results.

• A natural capacity to be energized by ambiguity and dynamic working environments that provide diverse experiences and constant opportunities to tackle new challenges.

• A mastery of balancing attention to detail and precision with the speed and agility required to maintain momentum.

• Demonstrated excellence in executive-level cross-functional communication, with the innate ability to simplify and articulate complex problems to stakeholders at all levels.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $166,500 USD - $222,700 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.