The Role
About the Role
As a Senior IT Support Engineer, you will play a leadership role in selecting, installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in-person/onsite and remote support to employees, ensuring seamless technology experiences across all locations.
This position reports directly to the Director of IT and collaborates closely with cross-functional teams to deliver innovative solutions and exceptional service.
This role is based out of Validity's Boston, MA headquarters. In-office attendance is required on Tuesdays, Wednesdays, and Thursdays of each week.
This role requires in-person attendance during the interview process. Candidates not within a commutable distance of Boston, MA will not be considered.
Team Dynamic
Our IT team fosters a collaborative, supportive environment where knowledge sharing and teamwork are valued. We work together to empower the entire organization’s success.
Position Duties and Responsibilities
As a Senior IT Support Engineer, you will play a leadership role in selecting, installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in-person/onsite and remote support to employees, ensuring seamless technology experiences across all locations.
This position reports directly to the Director of IT and collaborates closely with cross-functional teams to deliver innovative solutions and exceptional service.
This role is based out of Validity's Boston, MA headquarters. In-office attendance is required on Tuesdays, Wednesdays, and Thursdays of each week.
This role requires in-person attendance during the interview process. Candidates not within a commutable distance of Boston, MA will not be considered.
Team Dynamic
Our IT team fosters a collaborative, supportive environment where knowledge sharing and teamwork are valued. We work together to empower the entire organization’s success.
Position Duties and Responsibilities
- Architect, implement, and administrate on-premises and cloud servers, applications, and network infrastructure.
- Automate onboarding and offboarding processes using industry-standard tools.
- Champion the adoption of cloud technologies to deliver scalable, secure solutions.
- Provide prompt, professional IT support to local and remote employees.
- Manage back-office systems (servers, storage, networking) critical to business operations.
- Oversee SaaS applications (O365, Google Workspace, Entra, Okta, Slack, Zoom, etc.).
- Develop and maintain documentation for IT operations and user education.
- Procure hardware and maintain inventories
- Ensure timely response to user needs.
- Build strong relationships with internal stakeholders, acting as a trusted technical advisor.
- Independently resolve technical issues, perform root cause analysis, and implement preventive measures.
- Lead audit evidence collection, ongoing compliance activities and incident response.
- Communicate effectively with all levels of the organization.
- Proven experience administering large-scale O365 and Google Workspace deployments.
- Strong experience managing and monitoring servers and endpoints via Jamf, Intune, ConnectWise.
- Experience leading teams through Agile processes
- Experience with industry standard security solutions.
- Strong background in supporting Windows, Mac and Linux users.
- Expertise managing Cisco Meraki, Entra ID, Azure, Microsoft 365, Active Directory, Okta.
- Prior experience in a mid-sized enterprise IT team (500+ employees).
- Exceptional customer service and communication skills.
- Ability to participate in on-call rotation and occasional travel.
- Ability to work in the Company's Boston office on Tuesday, Wednesday, and Thursday every week.
- Bachelor’s degree in Information Technology or a related field, or equivalent professional experience preferred.
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The Company
What We Do
Businesses run better and grow faster with trustworthy data. For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions – including Everest, DemandTools, BriteVerify, GridBuddy Connect, and MailCharts – to target, contact, engage, and retain customers effectively. Marketing, sales, and customer success teams worldwide trust Validity solutions to help them create smarter campaigns, generate leads, drive response, and increase revenue.
