Company Description
Sutherland is seeking a reliable and detail-oriented person to join us as Senior Human Resources Manager that will help us shape our organization’s culture by taking the lead in establishing and executing Human Resource strategies that will offer support and boost engagement. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Senior Human Resources Manager / HRBP in this role get to:
- Maintain and understand the pulse of the site and/or programs.
- Partner with the with the Business & Functional stakeholders: To establish and execute HR strategies that drive business performance.
- Drive operational excellence in key HR practices: And lead initiatives driving employee engagement, retention, and development. The role also contributes to positive internal branding.
- Analyze and design solutions that address chronic performance challenges.
- Formulate initiatives to improve: Retention, satisfaction and engagement.
- Reward Strategy - Understands, communicates, and applies reward strategy
- Employee Relations Applies employee relations and employment practices in order to create a positive, ethical, effective work environment
- Reporting and Analytics - Produce and deliver standard (monthly, quarterly, and annual) and customized HR reports. Deep understanding of HR data, demographics and business KPIs
- Manage Disciplinary, grievance and compliance processes and respective investigations.
Qualifications
- 7+ years of experience in the HR field
- Experience in HR roles within the BPO industry
- Experience overseeing big headcounts (200+ FTEs approximately)
- Self-management skills, proactiveness in developing trust and professional rapport with employees and team members; work as a team-player.
- Ability to multitask and prioritize in a fast-paced environment with ever-changing focuses.
- Strong verbal and written communication skills; able to communicate in a clear, constructive, and professional manner.
- Bachelor’s degree in psychology, business administration, industrial engineering, law, or related fields.
- Advanced English level
Additional Information
All your information will be kept confidential according to EEO guidelines.
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
