Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Are you naturally curious to explore new technologies and share their benefits with others? Are you keen to become an empathetic consultant, a real trusted advisor and Genesys ambassador? Are you always ready to jump on an ease and personalized conversation by using multithreading across email, voice, LinkedIn, video, etc. channels?
We are seeking a commercially driven Senior Business Development Representative (Snr BDR) to drive pipeline growth across the Nordic region, with a primary focus on Denmark and Sweden.
This role is responsible for owning both inbound and outbound pipeline generation, supporting enterprise and upper mid-market accounts, and partnering closely with cross-functional teams to accelerate revenue growth. The ideal candidate combines strong prospecting expertise with commercial awareness and a deep understanding of Nordic business culture.
This is a high-impact role for someone who thrives in a collaborative, performance-driven environment and is motivated by building meaningful enterprise opportunities.
Key Responsibilities:
- Own pipeline generation across Denmark and Sweden through a balanced mix of strategic outbound prospecting and inbound lead management
- Develop and execute targeted outbound account strategies aligned to territory plans and regional revenue priorities
- Qualify and convert marketing-generated leads into high-quality sales opportunities
- Research, map, and engage key decision-makers within enterprise and upper mid-market organizations
- Partner closely with Account Executives to support account planning, whitespace identification, and multi-threaded engagement strategies
- Collaborate with Marketing on regional campaigns, events, ABM initiatives, and follow-up execution
- Work cross-functionally with Sales, Marketing, Customer Success, Alliances, and Channel teams to identify expansion signals and new opportunities
- Clearly articulate the value of Genesys’ cloud and AI-driven CX solutions aligned to customer digital transformation initiatives
- Generate consistent, high-quality pipeline aligned to regional revenue targets
- Maintain disciplined CRM documentation, activity tracking, and accurate reporting in Salesforce
- Provide structured market feedback on trends, customer priorities, and competitive insights within the Nordic market
- Consistently meet and exceed KPIs related to meetings booked, pipeline generated, and opportunity conversion
Minimum Qualifications:
- 3–5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
- Proven success in outbound prospecting and pipeline generation within enterprise or upper mid-market accounts
- Experience managing both inbound and outbound lead flows
- Native-level fluency in Danish or Swedish (required)
- Professional fluency in English
- Strong understanding of Nordic business culture and consultative sales environments
- Excellent written and verbal communication skills
- Strong organizational skills and CRM discipline
- Experience using Salesforce, LinkedIn Sales Navigator, and modern sales engagement platforms
- Collaborative mindset with the ability to work effectively across multiple GTM functions
Why Join Genesys?
- Join a global leader in AI-driven customer experience technology
- Play a key role in expanding a strategically important Nordic market
- Competitive compensation with performance-based incentives
- Clear career progression pathways within a global sales organization
- Collaborative and high-performing team environment
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Skills Required
- Equivalent experience (2+ years)
- Excellent written and verbal communication skills in Swedish and English
- Danish knowledge is nice to have
- Displays a sense of curiosity and problem-solving
- Demonstrated ability to listen actively
- Comfortable reaching out to new contacts via phone and other channels
- Ability to prioritize work with excellent time management skills
- Resourceful and able to adapt to a changing environment
- Ability to work independently and as part of a team
- Inspired to exceed defined targets and quotas
- Comfortable with remote and distributed teams
- Salesforce and Lead Management platforms experience is a plus
- Business-related application skills (e.g., Outlook, Word, Excel, PowerPoint)
- Savvy with social selling and digital collaboration instruments is a plus
Genesys Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Genesys and has not been reviewed or approved by Genesys.
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Strong & Reliable Incentives — Annual bonuses are described as consistently funded and meaningful, elevating total compensation. Structured variable pay and regular payouts reinforce confidence in incentives across numerous roles.
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Leave & Time Off Breadth — Open (unlimited) PTO, volunteer time off, and company recharge days create flexible time-away options. Remote-friendly policies and occasional holiday shutdowns add to the sense of generous time off.
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Parental & Family Support — Paid parental leave with no waiting period, fertility support, and adoption assistance signal strong family-oriented benefits. These offerings stand out as modern and comprehensive within the package.
Genesys Insights
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
