Sr. Associate I, Accounts Receivable (Mandarin Speaker)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

POSITION OVERVIEW:

The Sr. Associate I, Accounts Receivable manages primarily the accounts receivable processes, credit management, debt management and issue resolution, treasury and cash management process, and enabling smooth operations and quality services execution within AGS and local country(s) of support. This role supports having systems, documentation, compliance and reporting in place and supports continuous improvement projects to provide highly effective and efficient end-to-end processes to the Alcon divisions.

KEY RESPONSIBILITIES:

Service Deliveries:

• Support the measurement and delivery of service levels and SLA/KPI targets.

• Provide operational and management support on cash application, credit management, collection management including debt and dispute issue resolution, Month-end reporting and reconciliation including open AR clearing, and bad debt and provision analysis.

• With customer focus mindset. Engages & interacts proactively within Finance, Commercial, OTI, 3rd party Service Providers to ensure accurate accounting, and financial reporting. Resolve escalated issues and disputes diligently.

• Maintain good relationship with key stakeholders including OTI in resolving billing and debt issues including reconciliation; Ensures productivity, continuous improvements, and seamless service.

• Support tool/system implementation; Actively initiate and participate in improvements to sustain a highly effective and efficient process and realize cost reduction opportunities including areas to standardize processes to optimize investments made in global ERP/SAP systems and financial services.

• Proactively challenge the Status Quo, making fact-based recommendations.

• Supports any transitions and knowledge transfer activities, monitoring deliverables and timelines.

Manage day-to-day activities:

• Process incoming payment, reconcile account receivables and remittances, address payment issues or other discrepancies.

• Collection activities and hands-on in disputes/billing issues resolution with OTI and related parties.

• Perform bank reconciliation and clearing, ensure timely resolution and clean-up of overdue items identified. Update cash position report, manage netting payment and cash forecast.

• Perform blocked order operations and credit control activities including credit limit reviews & parameters analysis, manage credit limits setting in system, customer assessment & any exception processing – working closely with local country(s).

• Perform Customer Master Data Maintenance (credit related validation/approval) in collaboration with CDA/Commercial Operations.

• Manage balance sheet reconciliations of allocated I2C accounts, ensure timely resolution and clean-up of overdue items identified.

• Focus on meeting KPI results, including blocked order %, AR aging %, DSO, AR delinquent, and Receivable Management tool and Finance Now tool adoption and results.

• Functionally reporting to AGS Center while collaborate closely with Local and Franchise Head(s) of Finance to provide country-level support.

• Ensure proper document management.

• Ensure proper accounting of financial transactions and accounting specific questions are well addressed and solved.

• Ensure the creation and maintenance of adequate I2C & TCM related accounting records to meet the requirements of local legislation and Alcon required standards.

• Resolve General Accounting pertaining to I2C & TCM related issues and disputes, escalate as required or coordinate with various departments.

• Ad-hoc tasks as required.

Compliance:

• Ensure all processes, policies and procedures are clearly defined, fully documented, in line with Alcon standards and consistent with best practices as well as aligned with the Global Blueprint (when applicable).

• Ensure compliance with Accounting Manual, Financial Controls Manual and regulatory requirements and implementation in internal guidelines.

• Ensure application of agreed Alcon control procedures and actively support to deliver SOX certification.

• Promote a strong and control environment and follow up on audit issues and implement correcting measures.

People Management:

• Actively support AGS working style by being inclusive, proactive, respectful, and results driven in alignment with Alcon Values and Behaviours.

• Act service oriented to enable service lines to deliver a high-performing organization and drive improvement/standard solutions while cultivating customer service focus culture.

WHAT YOU'LL BRING TO ALCON:

Education (minimum/desirable) :

• Bachelor’s degree in Business Administration/Economics/Accounting/Finance or equivalent.

Languages:

• Chinese and English (written & spoken) proficiency required.

Experience:

• Minimum 3-5 years of relevant experience in a similar role.

• Demonstrated ability to work effectively in a multi-national, matrix organization.

• Knowledge of SAP in Account Receivables and Treasury Cash Management is a great add-on.

• Ability to work flexible hours in accordance with the operational hours of the country/countries supported by the role.

• Good people and problem-solving skills.

HOW YOU CAN THRIVE AT ALCON:

• Opportunity to work with a leading global medical device company

• Collaborate with a diverse and talented team in a supportive work environment

• Competitive compensation package and comprehensive benefits

• Continuous learning and development opportunities

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