Company Description
COMPANY DESCRIPTION: We’re part of the world’s leading sports technology company, at the intersection between sports, media, and data. More than 1,700 sports federations, media outlets and consumer platforms across 120 countries rely on our know-how and technology to boost their business.
Job Description
OVERVIEW: As a Sports Data Support Analyst, you will be responsible for the day to day communications for the entire Support process from initial query to resolution.
THE CHALLENGE:
- Interact with sports data operators across our global offices to ensure client queries are dealt with in a fast and efficient manner and to the highest possible standard.
- Build an in-depth knowledge of different team’s responsibilities across our global offices.
- Provide ongoing QA of the support process to management.
- Report key issues and product extensions to drive improvement in our sports data product.
- Escalation of internal/external technical issues and following this throughout it's life-cycle.
- Support our sports data operators with data-related tasks.
YOUR PROFILE:
- Self-motivated team player with strong sense of integrity.
- A keen interest in sports.
- Excellent communicator - good written and spoken English is required.
- You have plenty of positive energy, generally extroverted and optimistic with ability to execute and get the job done.
- Customer service background is preferred.
- Flexible with regards to working in shifts (including nights).
Additional Information
At Datacentric, we celebrate our diverse group of hardworking employees. Datacentric is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!
What We Do
Sportradar is a leading global provider of sports betting and sports entertainment products and services. Established in 2001, the company is well-positioned at the intersection of the sports, media and betting industries, providing sports federations, news media, consumer platforms and sports betting operators with a range of solutions to help grow their business. Sportradar employs more than 2,300 full time employees across 19 countries around the world. It is our commitment to excellent service, quality and reliability that makes us the trusted partner of more than 1,600 customers in over 120 countries and an official partner of the NBA, NHL, MLB, NASCAR, FIFA and UEFA. We cover more than 750,000 events annually across 83 sports. With deep industry relationships, Sportradar is not just redefining the sports fan experience; it also safeguards the sports themselves through its Integrity Services division and advocacy for an integrity-driven environment for all involved.
