Job Summary
Responsible for supporting the execution of omni-channel lifecycle strategies across email, SMS, push, and in-product channels to reinforce value and drive retention. Works with moderate guidance in own area of knowledge to guide customers through complex product and service changes.Job Description
Core Responsibilities
- Manages the end-to-end build and scheduling of Push Notifications and SMS campaigns using internal marketing automation tools, ensuring accurate targeting and timely deployment.
- Supports the rollout of automated communications journeys by translating business requirements into technical execution steps and coordinating with development teams.
- Consistently performs rigorous quality assurance (QA) on emails and mobile messages to validate links, personalization logic, and rendering across devices, ensuring a flawless customer experience.
- Maintains a library of service communication templates, conducting periodic audits to ensure brand consistency, accessibility, and accuracy across all touchpoints.
- Leverages generative AI tools to draft copy, optimize messaging tone, and improve efficiency for stakeholder approvals and content delivery.
- Develops reports on campaign performance, including delivery rates, open rates, and engagement metrics, to support data-driven decisions.
- Collaborates with cross-functional partners in Product, Engineering, and Legal to route creative assets for approval, resolve blockers, and keep complex projects on schedule.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Collaboration, Customer Journey, Marketing CampaignsWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
2-5 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Similar Jobs
What We Do
Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.
Gallery
