The Role
The Solutions Consultant will partner with Account Directors to guide prospects in evaluating Dscout's research platform, translating customer challenges into impactful use cases, and delivering tailored demos, while also collaborating with marketing and providing insights to product teams.
Summary Generated by Built In
Dscout is a flexible Experience Research Platform for capturing in-context insights from high-quality participants, bridging the gap between product teams and users. Leading brands like Sonos, Spotify, Duolingo and Best Buy use Dscout to test ideas, iterate quickly, collaborate, and build confidently. We are expanding our smart and driven team and would love for you to join us.
We’re looking for a Solutions Consultant to join the Dscout Presales Team. In this role, you will partner closely with Account Directors to guide prospective customers through their evaluation of Dscout’s research platform. You will act as both a product expert and a strategic advisor - uncovering pain points, shaping use cases, and demonstrating how Dscout’s solutions deliver real value. This role blends presales excellence, research credibility, and product storytelling, making it ideal for someone energized by problem‑solving, discovery, and influencing customer decisions. This role would be reporting directly to the Senior Director of Solutions Consulting.
What You Will Do
- Partner with Account Directors to understand customer goals across research, design, and broader business contexts.
- Support discovery conversations to identify pain points and unpack complex research workflows.
- Translate customer challenges into clear, high‑impact use cases.
- Deliver compelling, customized demos tailored to each customer’s workflow, challenges, and goals.
- Own the “tech win” by driving alignment across the customer’s buying committee.
- Serve as the product expert-explaining capabilities, value, limitations, and best‑practice approaches.
- Scope, plan, and execute customer evaluations or trials, including research design, recruiting, fielding, and analysis support.
- Partner with prospects to create a clear roadmap for onboarding, adoption, and long‑term success.
- Collaborate with Marketing to develop presales collateral, case studies, and thought‑leadership materials.
- Provide structured feedback to Product, Research, and Customer Success based on customer insights.
- Participate in conferences, customer onsites, and company events (approx. 10% travel).
- Contribute to Dscout’s culture of feedback, continuous improvement, and research excellence.
What You Should Have
- 3+ years in a customer-facing SaaS role such as Solutions Consulting, Solutions Engineering, Research Consulting, or a related field.
- Strong understanding of qualitative research methodologies with hands-on experience planning and executing research.
- Ability to communicate complex research workflows and translate them into compelling product stories.
- Excellent verbal and written communication skills-able to be consultative, clear, and persuasive with senior stakeholders.
- Comfortable navigating ambiguity, structuring messy problems, and crafting strategic recommendations.
- BA/BS degree in business, behavioral sciences, HCI, design research, or equivalent professional experience.
Nice to Have
- Experience supporting enterprise-level sales cycles.
- Familiarity with UX research, insights, or usability testing platforms (dscout, UserTesting, Maze, etc.).
- Exposure to product management or prototyping tools such as Figma or Miro.
- Leadership experience including mentoring, onboarding, or serving as a team lead.
Success In The Role Looks Like
- Achieving quarterly tech-win and presales influence targets.
- Delivering high-quality demos, POCs, and discovery engagements that accelerate pipeline momentum and customer clarity.
- Strong feedback scores and ratings from Account Directors.
- Demonstrated thought leadership through internal enablement or external research-community engagement.
- Providing meaningful insights to the Product and Marketing teams that inform roadmap and positioning.
Of course, what is outlined above is an ideal set of expectations, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.
About Dscout
Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us—how in-context insights from real people can build more enjoyable products and services.
We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands.
It doesn't stop there. When you join the Dscout team, you will get:
* A strong and competitive compensation package with a built-in bonus and equity program.
* An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 16 company holidays, 12 weeks of paid parental leave, 401k match, and much more.
* An education stipend to support your growth & development and a remote work stipend.
* A company that is open and transparent with our team. You will know what is happening and why it matters.
Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law.
If you need reasonable accommodations for any part of the employment process, please email us at [email protected] with the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including accommodation requests. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy.
Dscout participates in the E-Verify program in certain locations, as required by law.
NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM
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Top Skills
Figma
Miro
Qualitative Research Methodologies
SaaS
Usability Testing Platforms
Ux Research
What the Team is Saying
Kyli Herzberg
Director, Customer Experience & Research
Anneliese Hernandez
Senior Software Engineer
Jess Mons
Director, Business Intelligence
Michael Winnick
CEO and Founder
Gardo Roman
Senior Software Engineer
Michelle Huang
Director, Legal
Matthew Moczarny
Staff Accountant
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The Company
What We Do
Dscout helps companies better understand the experiences people have with their products and brands in everyday life. Our SaaS video research platform helps our customers gather, manage, share and analyze millions of in-context moments submitted by people around the world.
Why Work With Us
Curious. Empathetic. Smart.
We are a crew of curious humans helping the world's most beloved brands become more customer-centric. If this gets you excited, we'd love to hear from you!
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Dscout Teams
Leadership Team
About our Teams
Dscout Offices
Remote Workspace
Employees work remotely.
Dscout’s goal is to provide team members with the flexibility to decide their best way of working, meaning we operate as a remote-first company!
Typical time on-site:
None
