Solution Architect

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

This is a customer interfacing position whose primary function is translating
customer IT services requirements into customer solutions/contracts that secure
customer loyalty, drive acceptable profit margins and are delivered with fidelity.
The Solution Architect writes and owns the supporting statements of work on behalf
of NCR Services and is chartered with identifying and mitigating deal risks from
opportunity qualification through negotiation. Understanding NCR’s standard service
offers and service delivery capabilities is a requirement. In addition, the
individual must possess a strong operational background within the desired industry.
The Solution Architect role requires strong project management skills and leadership
in a dynamic and deadline driven environment. On average, a Solution Architect is
typically working approximately (15) opportunities simultaneously.
The scope of this position is all about solving problems. When NCR is able to sell a
solution using standard pricing and terms, Solution Architect engagement is not
needed. However, most deals contain non-standard requests - - it is this position's
responsibility to qualify and develop a solution that is mutually acceptable to the
client and NCR. Analytics come into play with like bid pricing, cost assumptions,
and understanding the P&L impact from operational decisions. Creativity is needed to
show the client that NCR understands their business need and has a solution that may
be different from their original request, but still meets or exceeds their core
business needs.
Most importantly, this position has direct impact on revenue and cost of delivery.
This position is chartered to assist sales with growing the revenue (within existing
and new accounts) and ensuring the integrity of the NCR Services operation is not
compromised. This position provides thought leadership around market-based pricing
strategies and is fully accountable for the operational and legal terms agreed to in
the services agreement and SOW.
Solution design of Service Opportunities
•Typically works deals > $1.0 million/ multi service offer deals.
•Collect and understand customer requirements.
•Engage subject matter experts (SMEs) as required and manage SME resource team to
assist with solution costing/ development.
•Ensure the appropriate due diligence is carried out both with the client and within
the proposed NCR delivery organization.
•Call out non-standard terms and conditions during design process and mitigate
risks.
•Liase closely with pricing analysts to ensure operational commitments are
translated accurately into cost assumptions.
Bid Review/ Customer Presentation Support
•Provide sales team with technical and service presales support.
•Prepare and deliver services presentations to current and prospective customers.
•Understand market-based price and apply knowledge to optimize NCR price
positioning.
Own Statement of Work/ Contracting Process
•Drafts and manages any necessary contracts using NCR standard templates, modifying
if necessary to reflect any non-standard terms and conditions approved per the Bid
Review process.
•Owns approval of non-standard terms & conditions.
•Negotiates directly with customers and contractors.
•Has direct impact on NCR win-rate through strong personal negotiation skills.
•Complete and certify Risk Compliance Sign Off Memo.
•Engage and handoff to Service Assumption
•Regularly assumes informal leadership role within cross-function teams.
•Participates as SME on certain offers.
Qualifications:
Basic Qualifications:
•Bachelor's Degree highly preferred but may be replaced with successful career
progression
•Ability to work under tight timelines in a demanding environment.
•4-8 years related operational experience.
•Evaluates risk independently and propose contingency plans.
•Good business acumen and ability to negotiate up-sell and margin improvement.
•Excellent verbal and written communication skills.
•Strong presentation skills. 

EEO Statement

Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.