Software Implementation Manager I

Posted 8 Days Ago
Be an Early Applicant
2 Locations
In-Office
Mid level
Artificial Intelligence • Computer Vision • HR Tech • Machine Learning • Software
Veritone’s mission is to advance the capabilities of AI and empower people to do even better than their best
The Role
Manage software deployment projects for clients, ensuring positive experiences and fostering relationships. Collaborate with teams to deliver implementation solutions and support client adoption through training and issue resolution.
Summary Generated by Built In
POSITION SUMMARY

We are seeking an experienced Software Implementation Manager to lead software deployment projects for our middle-market to small-enterprise clients. This role is integral to ensuring a seamless and positive implementation experience, fostering long-term client relationships, and driving customer success. You will collaborate with internal teams and clients to deliver dynamic, strategic implementation solutions.
This position requires strong communication skills, technical expertise, business process acumen, and excellent organizational and time-management abilities to manage multiple projects effectively.
Candidates must be available to work APAC hrs - local start time 3:30am

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WHAT YOU'LL DO

  • Lead and oversee multiple simultaneous software implementation projects.

  • Maintain and update project documentation, including timelines, key milestones, and status reports.

  • Coordinate and lead client meetings and stakeholder engagements throughout project lifecycles.

  • Follow Veritone Hire’s implementation methodology and best practices to ensure a seamless client experience.

  • Adhere to project SLAs, documenting any timeline deviations and necessary adjustments.

  • Identify, troubleshoot, and resolve implementation-related issues proactively.

  • Perform quality assurance checks before delivering software setups or project deliverables to clients.

  • Maintain consistent and transparent communication with all stakeholders, providing regular updates on project status, risks, and milestones.

  • Develop and execute comprehensive project plans, updating them as needed to accommodate changes.

  • Conduct training sessions for client administrators and end-users to drive software adoption.

  • Oversee the setup and integration of third-party partner modules.

  • Demonstrate expertise in Veritone Hire's products and services and stay updated on industry trends.

  • Support beta testing for new software features and functionalities, providing valuable feedback to the product team.

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WHAT YOU'LL NEED

  • 2-4 years of experience in a client-facing role, preferably in HR, Recruiting, or Project Management.

  • Software project management experience preferred.

  • A bachelor's degree is a plus.

  • French language proficiency is a plus.

  • Certifications such as PRINCE2, PMP, or LSSGB are a plus.

  • Strong multi-tasking and time-management skills.

  • Detail-oriented with the ability to synthesize complex information into key takeaways.

  • Ability to adapt communication styles based on audience needs.

  • Strong problem-solving and risk-mitigation skills.

  • Ability to identify trends, analyze data, and apply insights to improve implementation strategies.

  • A flexible and adaptive approach to project types and process improvements.

  • Positive, professional attitude with a collaborative mindset.

  • Capable of motivating, managing, and mentoring both internal and external stakeholders.

  • Comfortable leading web conference meetings and webinars.

  • Advanced MS Office Suite skills, including Project and/or Visio.

  • Salesforce experience is a plus.

‎ 

Top Skills

Ms Office Suite
Salesforce
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The Company
650 Employees
Year Founded: 2014

What We Do

Veritone (NASDAQ: VERI) designs human-centered AI solutions. Serving customers in the talent acquisition, media, entertainment, and public sector industries, Veritone’s software and services empower individuals at many of the world’s largest and most recognizable brands to run more efficiently, accelerate decision making, and increase profitability. Veritone’s leading enterprise AI platform, aiWARE, orchestrates an ever-growing ecosystem of machine learning models that transforms data sources into actionable intelligence. Guided by its commitment to responsible AI use, Veritone blends human expertise with AI technology to advance human potential and help organizations achieve more than ever before.

Why Work With Us

Our team is growing exponentially, globally. Once hired, you will hit the ground running, supported by people who want to see you succeed. We solve some of the biggest challenges in the world in the energy, government, legal and compliance, and media industries.

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