The Role
As a Social Media Content Specialist, you will moderate brand social media channels, craft engaging content, and ensure online community safety while working a variety of shifts.
Summary Generated by Built In
Job Description:
ICUC is a team of creatives, strategists, content creators, and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life.
You can become a part of a fast-paced, exciting, and fun work environment, all from the comfort of your own home – ICUC is a fully remote company and has been since day one. Our mission is to remind the world that there are humans behind brands. That does not only apply to our clients and social media communities but, first and foremost, to the workplace. Our culture is built on a foundation of collaboration, responsibility, and trust, meaning you will be recognized for your hard work and achievements. We believe in supporting a progressive culture that allows you to feel at home, enjoy equal opportunities, and grow with us. At ICUC we achieve things together, as a team.
If you're into social media, love writing, and know how to connect with people online, keep reading!
Job Title: Social Media Content Specialist (English + Finnish)
We're growing fast and we want YOU on to join our remote team. We're looking for bilingual (English AND Finnish) social media experts who love jumping into online conversations, crafting content that connects, and keeping digital communities safe and welcoming.
We're looking for team members who are down to work a mix of the following shifts (and, yes, that includes weekends):
- Days: 8AM–4PM North American Central Time
- Evenings: 4PM–12AM North American Central Time
- Overnights: 12AM–8AM North American Central Time
You must be available to be scheduled a mix of the shifts above throughout the week AND on weekends - we’re not able to accommodate availability limitations or schedule restrictions.
What You’ll Be Doing:
- Moderating and responding to comments across our clients' social channels using their unique brand voice.
- Writing thoughtful, engaging content to spark conversations and drive engagement.
- Ensuring online communities are safe, respectful, and aligned with client guidelines.
- Escalating issues, insights, or trends to the internal team when needed.
- Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience.
What You Bring to the Table:
- Native-level fluency in English AND Finnish.
- Exceptionally strong written communication skills (spelling, grammar, clarity) in both English AND Finnish.
- You’re open and available to work any shift, any day - including weekends.
- You’ve got professional experience managing social platforms, specifically moderating and engaging.
- You know how to write for brands and can adapt your tone for different audiences.
- You know your way around and the ins and outs of all the major social platforms.
- You’re into the kind of content you’ll be moderating - whether it’s tech, retail, food, or hospitality and tourism, you’re curious and engaged.
- You’re organized, reliable, and have excellent customer service instincts.
- You have fast, reliable internet with no data restrictions.
- You also have an active Facebook account.
Why Work With Us:
- 100% remote from day one - and always will be.
- Be part of a creative, supportive, and fast-moving team.
- Work with exciting global brands.
- Be a part of a culture that values real people.
Additional Information
The hourly pay range for this position is $12.00 - $16.00 USD. Actual hourly pay within the hourly range will be based on a variety of factors including location, relevant experience, knowledge, and skills.
Ready to Join the Team?
If you’re all about social media, community vibes, and crafting content that connects, apply now! We do get a lot of applications, so only those moving forward will be contacted. We appreciate your understanding and wish you luck!
We know through experience that different ideas, perspectives, and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.
#LI-ICUC
#LI-Remote
#LI-LG1
Location:
ParisBrand:
IcucTime Type:
Full timeContract Type:
Fixed Term Contract (Fixed Term)Top Skills
Social Media Platforms
Writing Skills
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. We work with world-class brands like Dell, T-Mobile, Samsung, GEICO, Regions, Kimberly-Clark, AARP, Lilly, Sanofi, NBC Universal, DIRECTV, American Cancer Society, Habitat for Humanity, and many others to build and execute customer-centric business strategies. With more than 9,600 smart, dedicated people in more than 50 offices around the world, we are still growing at a rate that outpaces the market, with 2019 net revenue of $1.1 billion.
