WHO WE ARE
Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. EdenPark is a wholly owned subsidiary of Fairstone Financial Inc., which is part of Fairstone Bank of Canada (“Fairstone Bank”).
Collectively, Fairstone Bank and its subsidiaries offer credit cards and rewards programs, point-of-sale financing through merchant partners, and unsecured and secured personal loans and mortgages. Learn more at EdenParkCanada.com.
Come join Fairstone Financial as a Skip Tracer and help us bring investigative creativity to the next level.
Why Join Us?
Because we value our people and offer a wide range of benefits, including:
- Time Off: Minimum 15 days of vacation plus wellness days and statutory holidays.
- Work-Life Balance: A 37.5-hour workweek with a hybrid model (3 days in-office).
- Comprehensive Benefits: Flexible coverage with access to virtual healthcare.
- Retirement Savings: Pension contributions matched by the company.
- Wellness Support: 24/7 resources for mental and physical well-being.
- Competitive Pay: Base salary with performance-based incentives.
- Employee Rewards & Discounts: Points programs and retailer discounts.
- Career Growth: Paid learning programs (Fairstone Academy) and development opportunities.
- Supportive Culture: A collaborative, team-oriented environment where your work matters.
What You’ll Do
As a Skip Tracer, you will use advanced online research techniques and creative problem-solving to locate vehicles and customers. You will:
- Conduct online investigations using advanced search techniques (Boolean searches, OSINT tools, databases) and platforms like Canada 411, Credit Bureau Reports, and social media.
- Search multiple data sources, service records, impound listings, location history—to trace vehicles effectively.
- Apply creative and out-of-the-box methods to gather information beyond standard searches.
- Leverage social media and digital footprints to track leads and build search strategies.
- Maintain a working queue of 50–100 files, ensuring efficient case handling.
- Collaborate with internal teams to share findings and support recovery efforts.
- Assist with compliance testing or special projects as needed.
Must-Haves
- 1+ year of skip tracing experience or investigative research work.
- Strong knowledge of social media platforms, open-source investigative tools, and creative search techniques.
- Familiarity with Boolean search operators and online data-gathering methods.
- Ability to analyze credit bureau reports and synthesize information from multiple sources.
- Proficiency with Microsoft Office Suite and Outlook.
- Resourceful, curious, and able to think beyond conventional methods.
Nice-to-Have
- Experience in the auto finance or collections industry.
- Background as a Bailiff or investigator.
- Post-secondary education in a related field.
- Excellent English & French communication skills.
Working Conditions
- Flexible shifts: between 9 AM–9 PM EST (Monday–Friday) and rotating Saturdays; schedules provided a month in advance.
- Hybrid work model: combination of in-office and remote work as required.
This position is now vacant
WE ARE PROUD TO BE RECOGNIZED AS Great Place to Work® Canada for 2025 and
Montreal's Top Employers 2025 by Canada’s Top 100 Employers!
Learn more: https://www.fairstone.ca/en/about/canadian-lender
Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/
If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.
Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
Time Type:
Top Skills
What We Do
At Fairstone Bank, we do things differently. We’re committed to strengthening how businesses connect with their customers, offering value-driven financial products and services that drive business success and deliver the right customer experience. We do this by building adaptable, innovative financial services, so clients can take full advantage of every opportunity that comes their way.
Fairstone Bank and its subsidiary, Fairstone Financial Inc. (“Fairstone”), form a leading consumer lending group, offering a complement of financial services designed to enhance customer loyalty and deliver confident borrowing experiences. From credit card issuance and program management to point-of-sale financing programs, automobile financing, broker deposits and direct-to-consumer lending, Fairstone Bank and Fairstone provide financial solutions that enable consumers and businesses to achieve their goals.
With a long-established Canadian history, the company is committed to improving the lives of Canadians with value-driven and accessible financial solutions. Fairstone Bank and Fairstone are powered by a diverse workforce located in three corporate offices and in over 240 Fairstone branches coast to coast.
In 2022, Fairstone was proud to receive the Parity Certification by Women in Governance for the third year in a row, and to be nominated for the second year in a row as a Montreal Top Employer. As an organization, Fairstone Bank of Canada is committed to supporting and empowering a workplace focused on diversity, equity and inclusion.
If you’re looking to join a corporate culture built on strong values, with managers who appreciate your contributions and inspire you to do your best every day, join our team!
For employment opportunities: https://fairstone.wd3.myworkdayjobs.com/FairstoneCareers
