Company Profile:
Alabama Ag Credit is a financial institution that provides financing for agriculture, agribusiness and rural real estate purchases and improvements. The institution is headquartered in Montgomery with ten offices that service the lower 40 counties of Alabama. With over $1.3 billion in assets, the institution is a cooperative and part of the nationwide Farm Credit System.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor’s degree in Management Information Systems or related field or equivalent experience plus three (3) to five (5) years of experience in acquiring, maintaining and deploying information technology.
MUST be eligible for the DoD Skillbridge Program as an active service member of the US MILITARY.
JOB PURPOSE AND SCOPE: Provides daily computer help desk support for association staff and Board of Directors. Serve as the first point of contact for users seeking technical assistance. Identifies, investigates, researches, logs and prioritizes end-user questions and problems as well as recognizing, isolating and resolving desktop computer and network system problems. Escalates issues to appropriate technical, professional, or service personnel for repairs and follows up as required. Performs a variety of moderately complex computer and local area network hardware and software support duties; works under moderate supervision.
Internally, this position has frequent interaction with Association executives, Board of Directors, managers, and co-workers. Externally, contacts include a wide variety of vendors, audit teams, and industry professionals, as well as representatives from the Farm Credit Bank of Texas, our funding bank and service provider.
ESSENTIAL FUNCTIONS:
- Monitor and respond to user requests for technical assistance. Log all help desk interactions.
- Diagnose and resolve desktop computer software and hardware issues including network and phone connectivity issues.
- Research end-user questions using available information resources.
- Identify and escalate issues requiring urgent attention.
- Assist senior-level staff or management with the IT resources planning process.
- Research products and coordinates with vendors to stay abreast of evolving technologies to help assist with the development of association standards for equipment purchases to complement district network needs and establish cost-effective replacement practices for periodic replacement of equipment.
- Assist with managing, maintaining, and inventorying the IT assets and equipment of the Association. Track and manage IT assets, including inventory, procurement, and disposal. Ensure proper documentation, licensing, and compliance with organizational policies.
- Perform installation/maintenance of IT hardware and software resources
- Maintain records and databases containing information regarding licenses, warranties, and service agreements.
- Offer support and training to association employees in the use of computer hardware and/or software. Acts as a liaison between association employees and FCBT (service provider) or other providers of IT training or services.
- Assist senior-level staff or management in developing, implementing, and enforcing IT security policy and procedures including enhancement of our Cyber Risk Management plan.
- Coordinate disaster recovery planning and testing and assist senior-level staff or management in developing and maintaining business continuity procedures for the Association.
- Assist with enhancement of electronic workflows
- Assist management in the planning process by determining IT resource need and alternatives.
- Assist management in developing and maintaining written documentation of operating procedures for the technology department.
- Recommends to management systems modifications to reduce user problems and inefficiencies
- Create and maintain technical documentation, standard operating procedures, and knowledge base articles to facilitate efficient issue resolution and knowledge sharing.
- Conduct training sessions or create user guides to educate employees on IT systems, best practices, and security awareness. Assist users in leveraging technology effectively.
- All other duties as required.
COMPETENCIES:
Knowledge business system software
Skilled in computer hardware/systems/network
Knowledgeable in security
Problem solving skills/analytical aptitude
Intermediate skill in MS Office
Excellent communication to both technical/non-technical audiences
Works under minimal supervision
ESSENTIAL SECURITY AND ADDITIONAL COMPLIANCE FUNCTIONS:
- Help to ensure that IT resources (data, applications, and infrastructure) are kept secure from unauthorized access and use.
- Report any security related concerns to senior Management.
- Participate in ongoing security related training as approved by management.
- Keep informed of and follow Standards and Procedures as presented in the ITS&P and the FCBT General Computer Controls.
- Work with IT compliance to ensure all assigned operational compliance responsibilities are carried out in an efficient manner and report any compliance concerns to senior
At the discretion of Alabama Ag Credit, position may be offered at alternate titles and other business experience may be considered relevant.
AA/EOE/M/F/D/V
Top Skills
What We Do
Alabama Ag Credit, headquartered in Montgomery, Alabama, provides short- and long-term loans for farms, timber and forestry operations, agribusinesses, recreational land and other rural property in the lower 40 Alabama counties. The financing co-op operates offices in Demopolis, Dothan, Enterprise, Montgomery, Monroeville, Opelika, Selma, Spanish Fort and Tuscaloosa.
The association is a member-owned, locally controlled cooperative that is part of the national Farm Credit System established in 1916.
