Site Payment Manager

Site Payment Manager

Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!

Astellas Pharma Inc. is a pharmaceutical company conducting business in more than 70 countries around the world. We are committed to turning innovative science into medical solutions that bring value and hope to patients and their families. Keeping our focus on addressing unmet medical needs and conducting our business with ethics and integrity enables us to improve the health of people throughout the world. For more information on Astellas, please visit our website at www.astellas.com.

We are a global pharmaceutical company dedicated to transforming innovative science into medical solutions that deliver value and hope to patients and their families. By focusing on addressing unmet medical needs and operating with ethics and integrity, we strive to enhance the health and well-being of people worldwide.

Astellas’ Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are located in India, Poland and Mexico. The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands.

Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company’s strategic priorities,
sustainable growth, and commitment to turn innovative science into VALUE for patients.

Purpose and Scope:

• Responsible for execution of work within the Global Site Payment function supporting both early and late-stage Clinical Operations. 
• This position contributes to project level timelines and will report on performance timelines both during feasibility and throughout the lifecycle of site payments / study timelines.
• This position is accountable for the timely delivery of clinical site payments according to the site contract timelines.
• This position may be responsible to manage direct reports and may additionally include oversight of contractors

Responsibilities and Accountabilities:

• Accountable for the effective management of site payments to investigative sites within the Veeva Site Payment system.
• Manage and support the day to day operations of site payment processing per established contractual agreements and objectives in compliance with applicable GCP / ICH guidelines, Financial Compliance, Financial Support Services and any other regulatory and/or compliance requirements.
• Provide regular updates of payment status to Clinical Study teams and leadership
• Work to proactively identify and resolve payment issues that arise throughout the life of the study (study start up, conduct and close out) including management of site payment escalations.
• Oversee site payment systems, standards and processes to ensure timely payment of the investigative sites (either via our vendors or internal payment via Veeva).
• Support the review or drafting of the guidance documentation(s) and training materials including business practice documentation (BPG) and other related training documentation.
• Participates in strategic improvement/innovation projects as requested.
• Support for capacity planning and site payment algorithms in order to adequately estimate resources required to support workload, including workload assignments as required.
• Support for Industry Best Practice investigation and implementation.
• Support for development of related metrics for functional area, including measurement, and monitoring including recommendations to enhance performance of study start up, study execution and close out.
• Management of any CRO resources necessary for study delivery, including quality check and oversight as required for relevant CRO outsourced activities related to site payments.

• Bachelor’s Degree or equivalent relevant experience
• At least 3 to 5 years prior experience handling and executing on functional specific material (e.g. site payments or related payment or budget related material) matters with at least 5 years directly involved with a company within the pharmaceutical/ biotechnology industry. Global experience preferred.
  
• Good understanding of the regulatory, legal and data privacy issues affecting the pharmaceutical industry, including GDPR as it relates to the core and country templates.
• Strong ability to grasp regulatory and legal issues quickly, exhibit strong analytical problem solving and decision-making skills, exercise sound judgment and provide practical and constructive legal advice.
• Strong negotiation and communication skills (both oral and written). Ability to communicate legal issues in a clear and understandable manner.
• Must have a strong knowledge of clinical development processes and ICH/GCP 
• Experience in a Manager or equivalent role with responsibility and demonstrated success in execution of strategies for relevant non-project support functions.
• Must have excellent interpersonal, written, verbal, and computer skills.
• Minimal (10-20%) travel required
• Fluent in English

Preferred Qualifications:

• Direct people management experience preferred

Working Environment 

• At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.