Services Principal

Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
* Job Summary
* The primary purpose for this position is to manage delivery-related activities for services engagements and implementations across multiple practices. This position is also responsible for ensuring achievement of all delivery-related performance objectives, utilization targets, revenue targets, and other key metrics. This role also participates in uncovering other CDW revenue/business opportunities within the accounts they cover.
* What you will do:
* Manages delivery projects, including CDW delivery team members, alliance partners, and subcontractors.
* Ensures all delivery teams achieve established performance targets.
* Confirm services solutions are delivered to clients on time, within budget, and meet all quality, design and contractual specifications.
* Establish appropriate margin targets, project scope is well defined, and project risk is acceptable.
* Works directly with the client to drive the closure of critical issues, addressing root causes.
* Maintains a billable utilization target through Project/Program Management or Delivery work on projects at assigned accounts.
* Collaborates with sales team in closing other CDW business (hardware, software and services), including personal participation in the selling process.
* Uses broad IT knowledge and skills to contribute to development new offerings and client solutions.
* Authors or approves all SOWs and projected financial outcomes.
* Cultivates the company reputation as a leading-edge provider of services solutions.
* Implements best practices and process improvements to increase services capability, revenue, and profitability.
* Services Principals typically manage two to four accounts with an aggregate revenue target of $2 to $4 million annually.
* What we expect of you:
* Bachelor's degree in Computer Science, Management Information Systems, Information Technology, Engineering, Mathematics, Business or a related field, 10 years of Consulting and Project Management experience with large enterprise cross-brand projects, including 5 years hands-on experience with one or more ITS domains, OR
* 14 years of Consulting and Project Management experience with large enterprise cross-brand projects, including 5 years hands-on experience with one or more ITS domains,
* Demonstrated experience leading advanced and complex technology projects in support of business initiatives.
* Proven ability to understand clients' business challenges, build trusted advisor relationships, and lead business and strategy discussions with clients, influencing client decisions.
* Ability to engage in difficult conversations with project teams and clients on issues, risks and escalations, up to and including executive conversations.
* Develop longer-range project plans and schedules to complete complex projects or new solution/product development.
* Transfer technical skills/knowledge to client, multitask and to prioritize workload under tight deadlines in a fast-paced environment.
* Attention to detail and follow-up skills.
* Leadership, delegation, personnel management, communication and presentation skills.
* Ability to work in a team environment plus skills in Microsoft Office. (Word, Excel, PowerPoint, Outlook, etc.)
* Graduate degree in Engineering, Computer Science, Management Information Systems, Business, or a related field a plus.
* PMP certification a plus.
* Consulting experience with Fortune 500 clients a plus.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).