Services Manager

Profile Software is a leading international software solutions provider, with 30+ years of experience in the FinTech industry, offices in key financial centers (Norway, Sweden, UK, France, Cyprus, Dubai, Singapore, Miami), and also listed in Athens Stock Exchange.

Thanks to our passionate, highly aspirated and tech savvy people, we deliver innovative, agile, and award-winning solutions to hundreds of clients in 50+ countries across 4 continents, including some of the largest Financial Institutions worldwide.

We are currently growing rapidly and looking for motivated, knowledgeable and ambitious professionals to join us.

Job Summary:

The Services Manager is the leader of the Business Services of a Business Unit, contributing to the Success of Implementations and other after-sales services. They analyze and understand business needs, gather requirements, architect, configure and validate solutions as well as develop and execute end-user training.

Reporting to the Business Unit (BU) Director.

Job Responsibilities:

• Coordinate internal resources, third parties and stakeholders for the flawless execution of projects.
•  Manage a team of PM’s and Consultants (combined roles for project leadership, Blueprints & BRD’s management, implementation, support & QA).
•  Evaluate and manage service requests.

· Monitor KPI’s, such as :

• Utilization & productivity of employees
• Optimisation of resources’ output and implementation of multiple projects simultaneously
• On-time / on-budget /on agreed quality deliveries
• Prompt receipt of BRD’s & Deliverables sign-offs
• Conclusion of a Blueprint & Products’ manual in order to improve analysis process and promote out-of-the-box implementations (to the maximum possible extent, ie >80%)

• Use appropriate verification techniques to manage the change requests.
• Verify project deliveries by conducting system audits.
• Improvement & automation of QA
• Monitors proactive renewals of annual fees and maintenance fees.
• Clients’ satisfaction & trust
• Identify continuous quality improvement opportunities within the business services area.
• Review and improve Services & Delivery procedures & org chart.
• Support Commercial units with pre-sales activities / cost budgeting / RfP responses.
• Closely co-operate with Product Manager and respective technical teams.
• Cooperate with any other units of the group for the accomplishment of objectives.
• Identify training needs and organise sessions (together with HR dpt).

Job Qualifications & Skills

• BA in Business Administration or relevant field including Management, Finance, Computer Science or other related disciplines.
• Postgraduate studies are considered a must.
• At least four (4) years’ experience in a similar position.
• Proven track record of successfully delivered projects. Experience in financial software will be considered an asset.
• PMI-PMP, PMI-ACP certification or equivalent qualification.
• Fluency in written and verbal English & Greek
• Good understanding of FinTech sector.
• Great Business Acumen.
• Ability to gain understanding of client, contract, business context and priorities of account.
• Ability to attend or host service reviews and undertake the appropriate actions.
• Ability to assimilate and express complex technical and functional concepts effectively, both verbally and written.

What We Offer:

•   Competitive remuneration package
•   Ticket restaurant card
•   Private medical health insurance plan
•   New experiences within a multinational environment and global teams
•   Team spirit environment with passion for technology
•   Development opportunities within a market-leading, fast-growing organization  

If you want to be part of one of the top leading software firms in the FinTech industry internationally, we want to hear from you!

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