ServiceNow Discovery Engineer

Position: ServiceNow Discovery Engineer / ITOM Specialist

Location: Toronto, ON (Hybrid)

Job ID#: RQ00187

Duration: 6 Months

Role Overview

We are seeking a highly skilled ServiceNow Discovery Engineer / ITOM Specialist with strong experience in Software Asset Management (SAM) and Hardware Asset Management (HAM). This role focuses on designing, implementing, and optimizing advanced ServiceNow Discovery and Service Mapping solutions to ensure accurate and reliable CMDB population, while supporting overall SAM, HAM, and ITOM maturity across on‑premises and cloud environments.

Key Responsibilities

• Design, configure, and manage MID Servers to support secure and scalable ServiceNow Discovery operations
  
• Develop and maintain custom Discovery probes, sensors, and patterns for accurate identification and classification of infrastructure components
  
• Ensure high-quality CMDB population to support SAM and HAM use cases, including data accuracy, completeness, normalization, and lifecycle alignment
  
• Implement and support Service Mapping to accurately map application services and dependencies
  
• Leverage Discovery data to improve software normalization, entitlement accuracy, compliance, and audit readiness for SAM
  
• Support hardware lifecycle visibility, normalization, and governance through reliable Discovery outcomes for HAM
  
• Integrate ServiceNow Discovery with third-party tools and platforms to enhance automation and data enrichment
  
• Apply strong knowledge of network protocols (SSH, SNMP, WMI, HTTP/HTTPS, etc.) to troubleshoot and optimize discovery processes
  
• Configure and manage credential-based access for secure discovery across multiple platforms
  
• Collaborate with infrastructure, cloud, security, ITAM, and architecture teams to align Discovery, SAM, and HAM with enterprise standards
  
• Monitor and continuously improve Discovery and Service Mapping coverage, success rates, and data quality
  
• Support CMDB, SAM, and HAM governance, best practices, and maturity initiatives
  

Required Qualifications

• Proven experience implementing ServiceNow Discovery and ITOM solutions
  
• Strong hands-on experience with:
  
• MID Server configuration and management
  
• Custom Discovery probe, sensor, and pattern development (required)
  
• Service Mapping implementations (required)
  
• Strong scripting skills using JavaScript, PowerShell, and/or Shell (required)
  
• Demonstrated experience supporting SAM and HAM processes using Discovery and CMDB data
  
• Deep understanding of network protocols and infrastructure technologies
  
• Experience with on‑premises and cloud discovery (AWS, Azure, and/or GCP)
  
• Strong knowledge of CMDB data models, CSDM, and ITAM best practices
  
• Experience integrating ServiceNow with external systems and tools
  
• Excellent problem-solving and troubleshooting skills
  

Experience Requirements (Must Have)

• 5+ years of experience designing, configuring, and managing MID Servers
  
• 5+ years of experience developing and maintaining custom Discovery probes, sensors, and patterns
  
• 5+ years of experience ensuring high-quality CMDB population for SAM and HAM
  
• 5+ years of experience implementing and supporting Service Mapping
  
• 5+ years of experience troubleshooting discovery using network protocols (SSH, SNMP, WMI, HTTP/HTTPS, etc.)
  

Certifications (Required – One or More)

• ServiceNow Discovery Certification
  
• ServiceNow ITOM Certification
  
• ServiceNow SAM Certification
  
• ServiceNow HAM Certification
  

Nice to Have

• Knowledge of Event Management or other ITOM modules
  
• Familiarity with enterprise architecture frameworks
  

Soft Skills

• Strong analytical mindset with attention to detail
  
• Automation-focused and continuous improvement approach
  
• Strong communication and stakeholder management skills
  

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that solve problems and get things done.  See what the top 2% in their field can do for you.   (Symbiotic Digital is a division of Symbiotic Group Inc.)

We serve customers in two ways, we provide:

1.   Digital Experts: IT Consulting expertise. Bright Minds That Produce Proven Results

2.   Recruitment: Find The Right People You Need

Serving IT & Business leaders, Symbiotic Digital provides a business system that enable us to provide the Expert Technical staff needed to solve challenging business and IT problems. IT leaders in the most reputable organizations in Canada have relied on Symbiotic Digital to help them staff difficult assignments with proven Experts uniquely evaluated by our proven QMS- Quality Management System Staff Development Model. We are a 100% Indigenous owned company.

Learn more online at https://www.symbioticgroup.com/home-sd/.

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