Job Description
About the Role: Fragomen, an AmLaw 100 Firm and the leading global immigration services provider, is seeking a talent Business Process Consultant to join our ServiceNow team. The ServiceNow Business Process Consultants at Fragomen enable the firm to maintain and implement a variety of both regional and worldwide technical solutions.
How will you make a difference as a ServiceNow Business Process Consultant at Fragomen?
- Assist in delivering, maintaining, and implementing ServiceNow Scoped Applications
- Be interested and able to consistently upskill in lesser known areas of the ServiceNow platform
- Create high level and technical level documentation with process diagrams
- Configure simple ServiceNow modules via Business Rules, UI Actions, UI Policies, etc.
- Deliver demos and requirements as needed
- Create functional user stories and appropriate acceptance criteria
- Ability to understand configuration complexity and the impact to implementations
- Inform testing activities that support ServiceNow implementations
- Determine, prioritize, log, track, fix, and test defects
Leverage your valuable skills and experience to make an impact at Fragomen:
- Previous experience as a Business Analyst or Business Process Consultant is preferred
- Previous ServiceNow experience will be required
- ServiceNow Certifications, such as the CSA, are a plus
- Recent graduates of the ServiceNow RiseUp program will be potentially suited for the role
Benefits:
At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:
- 22 PTO days + Federal holidays
- Medical, Dental, and Vision plans + FSA & HSA Plans
- 401K plan, with company matching
Learn More About Fragomen:
Please take time to read About Us, explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.
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What We Do
Fragomen is a leading firm dedicated exclusively to immigration services worldwide. Founded in 1951, Fragomen represents a broad range of companies, organizations and individuals to help facilitate the transfer of employees worldwide. We provide immigration support in more than 170 countries. An Am Law 100 and Global 100 firm, Fragomen’s professionals are respected thought leaders in the immigration field, as recognized by Chambers, Best Lawyers and Who’s Who. The firm employs more than 4,400 immigration professionals and support staff located in over 50 offices across the Americas, Asia Pacific and EMEA. Our services go beyond processing visa and work permit applications. We provide strategic consultative services and support to meet the full spectrum of business immigration needs. This includes government strategies and compliance, planning for mergers and acquisitions, and consular and document support. From our Immigration Technology Innovation Lab, we focus on using automation and artificial intelligence to pioneer sophisticated technology solutions to revolutionize the immigration experience for our clients. All services are designed to improve your speed-to-ground and help you mobilize your employee population so you can remain a cutting-edge player in your industry and competitive wherever you operate. We are committed to fostering a dynamic, diverse workplace. Year after year, Fragomen is recognized for our diversity by The American Lawyer, Law360 and the National Law Journal. Find out more at www.fragomen.com.
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