ServiceNow Administrator

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Job Description:

We are searching for a ServiceNow Administrator - someone with hands-on ServiceNow system support and implementation experience. The ideal candidate will have hands-on experience with ServiceNow administration, configuration, maintenance, and CMDB knowledge. Strong verbal and written communication skills are critical in this role due to the dynamic nature of collaborations with our internal teams, leaders, customers, stakeholders, vendors, and external teams.

Key Responsibilities:

• Responsible for managing and maintaining the ServiceNow platform within an organization
• Involves configuring and customizing the platform to meet business needs, ensuring that workflows and processes run smoothly
• Administrators are also tasked with user management, security settings, and ensuring data integrity
• Collaborate with stakeholders to implement new features and updates, providing support and troubleshooting issues as they arise
• Their expertise ensures the platform is optimized for efficiency, reliability, and scalability.
• Proactive Operations and Environment Maintenance
• Develop and configure ad-hoc ServiceNow enhancements/configurations.
• Promote Update Set from one environment other environment.
• Own issues and bring them to resolution as quickly as possible while providing proactive updates
• Support architecture of platform and work with teams for implementation of tools and plugins
• Define KPIs for and monitor CMDB data quality
• Finding solutions from previous issues using the Knowledge Base
• Create clear and concise technical and process documentation
• Be proactive in taking ownership of tasks and managing them through completion and knowing when to ask for help

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related course
• 2 to 5 years of experience on ServiceNow Administration
• Scripting: Knowledge of JavaScript and ServiceNow’s proprietary scripting language (Glide) for customizations.
• Web Technologies: Familiarity with HTML, CSS, and AJAX for UI customizations.
• To be successful you need to have:
  • ServiceNow Administration Certification preferred
  • Strong knowledge of ServiceNow
  • Strong Knowledge of Office products
  • Strong Understanding of CMDB management
  • Strong organizational and communication skills
• ITIL Foundational Certification is preferred.
• Amenable to work in UP Ayala Technohub (Quezon City)
• Amenable to work on a hybrid set-up (3x a week onsite)
• Amenable to work in any shift schedule assigned

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid