Our Opportunity:
Chewy is seeking a passionate and results-oriented Solutions Manager, HR Technology Solutions, to join our HR Solutions team. In this role, you'll be part entrepreneur, part visionary, and part product mastermind with a passion for creating well-designed, integrated, user-friendly solutions focusing on HR Service delivery, case management processes, and tiered service team member experiences. The role requires collaboration across the enterprise to deploy, maintain, and ensure the reliability of our core HR application. The overall objective of this role is to lead research, analysis, design, and implementation of configuration to enhance the experience of employees, managers, and the center of excellence. This role will support and drive the implementation of new functionality and enhancements by understanding end-user needs, developing business and functional requirements, building streamlined and effective processes, and supporting technical design, testing, and deployment to provide a best-in-class user experience. In a fast-paced environment, you will partner across functional business teams, translating complex business needs to effective solution design recommendations, ensuring data, configuring, and security meet requirements. This role will leverage your deep functional expertise to understand process and systems requirements and contribute to ServiceNow's development, testing, and deployment activities as part of the HR Systems & Solutions team.
The role reports to the Associate Director, Delivery Optimization, and owns the definition and delivery of HR Service solutions that support the entire employee lifecycle in alignment with Chewy's HR and talent strategies. In this role, you will deliver complex and integrated solutions that automate HR processes and help Chewy continue to scale and enhance our team member experience.
In your first year, you will tackle three key objectives:
- Support the HR Service Solutions Team through continuous development as an agile team, focused on WOW'ing all Chewtopians while establishing rigorous time-to-delivery standards, prioritization processes, communication channels internal and external to HR Solutions, and visibility to the team's work
- Own your workstream roadmap, evaluate existing configuration, map against functionality available vs used, develop enhancements to unlock advanced capabilities, OKR development, and prioritize and balance competing requests and priorities while being a champion of continuous improvement and strategic HR objectives and initiatives
- Actively engage in the exploration of emerging technologies to support solutions-based improvements in HR Service and point-solution delivery, craft business cases, and champion adoption
What You'll Do:
- Provide delivery of solutions that anticipate the needs of users and are aligned with business goals and priorities, proactively helping achieve our company vision
- Provide daily strategic guidance and management of vision in support of the HR Service Solutions Team, ensuring the team is working effectively and in a way that drives the overall HR Operations vision forward, negotiates priorities, and delivers on documented business requirements
- Lead delivery execution to ensure product configuration is optimized, business processes are efficient, IT delivery is well managed, and the user experience is world-class
- Conduct business needs assessments and recommend service improvements to increase the efficiency of service systems-based solutions
- Document the landscape and design to facilitate maintenance, help review communication and training materials to ensure technical accuracy, assist where necessary to develop communication and training materials in support of system navigation and changes
- Be a "ruthless prioritizer," organizing input/feedback from a range of stakeholders, including clients and users, and translating into product features
- Collaborate closely with Information Technology to ensure that all technical standards are met and integration into the larger Chewy technology ecosystem is seamless, secure, scalable, and supports the right data architecture
- Collaborate with other departments, including Information Technology (IT), Human Resources (HR), Business Management, Payroll, and outside third-party vendors
- Collaborate with HR stakeholders to ensure that business objectives are understood, translated to product design, and ultimately achieved
- Oversee the establishment and maintenance of security in conjunction with IT
- Respond to and diagnose problems related to outages or processes within HR Service technology solutions
Basic Qualifications:
- 4+ years of experience in executing configuration projects in SaaS technologies, including a deep knowledge of ServiceNow HRSD module, App Engine preferred
- Experience with ServiceNow ITSM and/or HR modules, Atlassian and Microsoft solutions, Workday, automation technologies, and design/collaboration tools (e.g., Lucid) preferred
- Self-starter, able to drive work forward within an agile environment
- Dedicated solution leader with a strong bias for action and passion for leading the delivery of intuitive, user-centered products, and a tendency to challenge the status quo
- Outstanding communication, documentation, and interpersonal skills, including experience working directly with users and collaborating across internal teams to deliver complex projects
- Excellent communication and organizational skills - able to translate between technical and business groups, bring forward a vision or opinion
- Experience in agile software development methodologies and their adoption within teams (Jira/Confluence)
- Demonstrated attention to detail and accuracy to support a track record of owning and delivering products successfully
- Ability to understand technical concepts/software applications and to use data, metrics, and user research findings to back up assumptions and drive actions
- Experience developing and delivering on quantitative and qualitative metrics measuring the outcomes and impact of product enhancements
- The position may require travel
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Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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